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Hotel Reviews
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Guest Reviews
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40%
Recommend This Property

Overall Experience

3.4

based on 5 reviews
40%
Recommend This Property

Ratings Breakdown

5reviews

  • 5 Stars
    2
  • 4 Stars
    1
  • 3 Stars
  • 2 Stars
    1
  • 1 Stars
    1

Incidental Refund

By

August 26, 2022

Good afternoon,
My name is Desiree Allen. My daughter, sister, and I stayed at your hotel on August 7th. This was our 3rd time staying at your hotel. We love it there(very clean, comfortable, and cost-effective); it's also only about a half mile from Saint Anselm College(my son is a student there). My daughter(who made the reservations) didn't have the hundred dollars for the incidental, so I used my debit card. We checked out on August 8th. I was told that my money would be returned in 3-5 business days. On day 7 of my money not being refunded, I called your hotel and was told that it was being processed. Well, not so, so I called again and was told they would be released on August 18th. I was told to check my account on August 22nd. It should be there. Well, it wasn't, so I called back again and asked for the hotel manager(her name is Abby). She said she would look into it for me, and she asked for my number so she could call me back. I ended up calling her back, and she answered the phone. She didn't even remember who I was(of course I was insulted because I had talked to her earlier). She proceeded to tell me that I had to wait for another 7–10 days for my refund. Now I'm angry. It's August 26th and I still do not have my refund!!! Saint Anselm College is having a family weekend from September 23rd to the 25th. I'm not sure if I want to stay at your hotel again(but I probably will because I love it and it's very close to the college). Please, please can someone look into this for me. I just want my money back. Maybe some type of compensation for your mistake and my troubles. I'm a single mom of two and am putting my son through college. I really need my money. I don't usually complain about anything, but right is right, and wrong is wrong. Thank you in advance.

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Bedbugs

By

August 23, 2022

On the evening prior to my departure I returned to the hotel around 12:30am. I immediately saw a bug on the wall and where i work in the field of Pest control, I knew exactly what it was. It was a bedbug. I put the bug into a cup and brought it to the staffs attention at the front desk. The staff at the desk told me that there is nothing that they can do for me because they are sold out for the night. I asked for some trash bags to bag up my clothing so I could bring it to the laundry mat and start washing my clothes to make sure that I kill any bugs that may have infiltrated my luggage etc. The staff member said I can’t give you that many but heres 3 bags. These bags were very small and essentially useless. I then started packing my belongings into the bags and started loading up my car. The staff at the desk looked at me, laughing and said “are you really leaving because of a single bedbug “ I explained to him that I work in pest control and I know that when there is 1, there are hundreds more somewhere. He laughed at me again and said “well I think it’s dumb that your leaving because of it” I proceeded to pack my belongings. I get to the laundromat, launder my clothes and drive the 1 hour ride home. The next day I called the hotel and explained to them what had happened. Tbey requested that I send them an email with photos of the bedbug so i did. I explained to the staff that im was calling the hotel first and not IHG to give them a chance to make it right and refund me for the stay. She assured me that her manager would call me the next day to resolve it. The next day goes by and so around 530pm. I call again. The staff tell me that they have to have the room inspected by their pest control company and I would definitely hear from them the following day. Its been 2 days now. I’ve called 3x and keep getting put on hold for about 30 minutes and then the line disconnects. So. Here i am. I gave them the opportunity to make it right but they have failed miserably. Which is sad because its a beautiful hotel.
So I want a full refund from the stay, including the funds spent on foods etc.

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Cold showers

By

August 03, 2022

This is the 5th time at this location. Every time the showers are cold. Asked the front desk about it, got told to run the water until it’s warm. I have run the water for 2.5 hrs and it’s cold as ever. They don’t seem to want to fix the issue. Wish there was another clean updated hotel in the area.

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Caring Staff

By

June 19, 2022

club

Jerathel helped tremendously when my kiddo got sick and we needed assistance. Highly recommend this hotel.

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Stay away!!!

By

February 14, 2022

Unfriendly barely helpful down right rude front desk staff. Outrageous $250 deposit charge to my debit card for the original night stay and an additional $250 deposit charged my debit card when I had to extend my stay for an extra day due to inclement weather. There was absolutely no mention of this required deposit anywhere on their site or on Priceline prior to book it or prior to check in. And it's been almost a week and still no sign of the $500 refund that this hotel owes me. I will make it my mission in life to warn everyone I know that could potentially stay here to stay somewhere else. Worst hotel experience ever. Stay away

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