We collect personal information directly from you, information about you from other persons/entities/online channels, and automatically when you use our website, mobile application or other IHG-branded digital channels, and through certain offerings or services available at IHG-branded properties (such as IHG Connect WI-FI). We provide more detail in the sections below. In particular, we collect and use information about you if you (or someone on your behalf) make a reservation to stay at an IHG-branded hotel or property offered through IHG reservations, participate in one of our loyalty programmes such as IHG® Rewards, or interact with us through our corporate site, mobile app or other IHG-branded digital channels. You do not have to provide us with your personal information in order to use our website or mobile app; in some cases, however, we may not be able to provide services to you without your personal information (for example, we would not be able to complete a requested booking or enrol you in our rewards programme). To learn more about how we collect, use and share your information and how you can opt out, please click on the relevant section below.

We are committed to collecting and using your information in accordance with applicable data protection laws.

We collect, use and share your information where we have an appropriate legal basis to do this.

This may be because:

• you have provided your consent to us using the personal information;
• our use of your information is necessary to perform our contract with you, for example, making and managing your booking and operating and providing services in connection with our Loyalty Programme in accordance with the terms of our agreement with you;
• our use of your information is necessary to meet responsibilities we have to our regulators, tax officials, law enforcement, or otherwise meet our legal responsibilities;
• our use of your information is in our legitimate interest as a commercial organisation, for example, to operate and improve our services and to keep people informed about our products and services (including for profiling and targeted advertising) - in these cases, we will look after your information at all times in a way that is proportionate and respects your privacy rights and, depending on the applicable law, you have a right to object to the processing, as explained in To object to how we use your information.

If you would like to find out more about the legal basis for which we process personal information, please contact us (details found in the How to contact us section). If you have provided your consent to the processing of your information, you can withdraw this consent at any time by contacting the IHG Privacy Office (details found in the How to contact us section).

As we operate via a global network of corporate offices, reservation and service centres, data centres and hotels, it may be necessary to transfer your information, for example, information collected in connection with making a reservation or your stay at an IHG-branded hotel, joining one of our loyalty programmes or interacting with us through our corporate site, websites, emails or our other digital channels to a country outside of the country where it was originally collected or outside of your country of residence or nationality. The information that you provide us during the course of a reservation or through the provision of any other services may be transferred to any of our IHG-owned or affiliated entities and hotels around the world for the purposes of carrying out or facilitating these services. It will also be necessary to transfer this information to other entities, including, without limitation, our IHG-branded hotels, partners and our service providers.

Where we transfer information that originates in the European Union (“EU”), the United Kingdom (“UK”) or in Brazil to a country outside the EU, the UK or Brazil, we will take steps to make sure such transfer is carefully managed to protect your privacy rights:

• transfers within the IHG Group will be covered by an agreement entered into by members of the IHG Group (an intra-group agreement) which contractually obliges each member to ensure that your information receives an adequate and consistent level of protection wherever it is transferred within the IHG Group;
• where we transfer your data outside of the IHG Group including to other companies providing us with a service, we will obtain contractual commitments and assurances from them to protect your information. Some of these assurances are well-recognised certification schemes such as standard contractual clauses;
• we will only transfer personal information to countries which are recognised as providing an adequate level of legal protection or where we can be satisfied that alternative arrangements are in place to protect your privacy rights; and
• any requests for information we receive from law enforcement or regulators will be carefully validated before personal information is disclosed, where permitted by the applicable law.

When we otherwise transfer personal information between jurisdictions, we will take such steps as required by local law in an effort to ensure that such transfer is managed to protect your privacy rights.

When you use the IHG Connect WI-FI service (IHG Connect), we may collect and process certain additional information.

What information we collect

• Registration and User-Provided Information: When you register to use IHG Connect, we may collect personal information about you including your last name, your IHG® Rewards number, your room number and, depending on your location and applicable law, other personal information (such as your mobile phone number). You may also provide us with personal information about you in various ways when you use IHG Connect, for example, when you send us customer service-related requests.
• Device Identifiers.In the course of providing the IHG Connect, we may automatically collect a device identifier (such as your IP address, MAC address, device name or other unique identifier) for the computer, mobile device, technology or other device you use to access IHG Connect. A device identifier is a number that is automatically assigned to your device when you access IHG Connect, and we may identify your device by its device identifier. When you use IHG Connect, we may view your device identifier and use this information to enhance our service. We may associate your device identifier with other information about you, such as your IHG® Rewards number.
• Other device information: We may also automatically record certain information from your device including, device type, the web pages, apps or sites that you visit, and the dates and times that you visit, access, or use IHG Connect (Internet activity information). While this information is generally pseudonymous and/or aggregated, this information may be associated with your IHG® Rewards number and/or other IHG service account information or persistent identifiers. This data helps us to manage our networks and provides us with information about the use of IHG Connect. We do not, however, collect and process the contents of email communications or other electronic communications you send or receive when using IHG Connect.
• Location information: We may collect information about your location through your use of the WI-FI services we provide at our hotels to enable us to improve our service and provide certain services to you such as customised offers and promotions.
   

How We Use the Information We Collect

We use personal information only for the purposes described in this Privacy Statement, except if otherwise disclosed to you at the time the data is collected or otherwise authorised by law or by you. We use the personal information that we collect through IHG Connect:

• to operate, maintain, enhance and provide all features of the service, to provide services and information that you request, to respond to comments and questions and to provide support to users.
• to understand and analyse the usage trends and preferences of our users, to improve the IHG Connect service, and to develop new products, services, features, and functionality. If you provide your contact information or your IHG® Rewards number, we may (with your consent or where permitted by applicable law) send you personalised offers based on your web usage and location. You can opt out of receiving these offers when signing in to use the IHG Connect service or at any time within your IHG® Rewards account. Please see the 'Managing your preferences and information' section below.

Our goal is to create a personalised and customised experience for you when you stay at an IHG-branded property. In order to determine appropriate advertising and to customise your experience, as described in the section above in relation to cookies, we have relationships with companies such as Google and Facebook which enable us to serve targeted advertising. In addition to the activities described under the heading Targeted Advertising above, we also match Facebook and Google users across sites and devices, which enables us to better understand your interests. We use this information to enable us to tailor our marketing communications to you so we can make sure we tell you about things which are most likely to be of interest to you. You have options about how we share your information; please log into the preference centre at any time to view and exercise your choices. In addition, California residents have the option of clicking on the Do Not Sell link, which would eliminate the sharing that might constitute a sale under California’s law.

We want to ensure that you have the necessary tools at your disposal to control the information that you provide to us, including how we communicate with you. It is also important that you contact us to update your information if any of it is inaccurate or changes. Please click the relevant section below to learn more about how to control how we communicate with you and how to update, modify and delete your information. EU and UK Data Subjects, please see also the EU and UK-specific section Californians, please see also the CA-specific section. Data Subjects located in Brazil, please see the Brazil-specific section. Data Subjects located in PRC, please see the PRC-specific section.

Our websites and applications contain links to websites that are maintained and/or controlled by non-affiliated parties. In some instances these websites may be co-branded and display our logos or other trademarks. You can always tell whether you are on one of our websites by checking the uniform record locator ("URL”) on the page that you are visiting. We encourage you to review the privacy policies of these websites as their privacy practices may differ from ours.

Our websites are not intended for children and we do not intentionally solicit or collect personal information from individuals under the age of 18. If we are notified or otherwise discover that a minor’s personal information has been improperly collected, we will take all commercially reasonable steps to delete that information. In limited instances, we may have a campaign or programme targeted toward children. In these instances, details on the information practices will be presented within the terms and conditions of the programme or campaign.

For any questions or concerns regarding this Privacy Statement or our data privacy practices, please contact us:

• By email: privacyoffice@ihg.com
• By post:
  InterContinental Hotels Group
  Attn: Privacy Office
  Three Ravinia Drive
  Atlanta, Georgia 30346
  
  InterContinental Hotels Group
  Attn: Privacy Office
  Broadwater Park
  Denham, UB9 5HR, United Kingdom
  
  GDPR main establishment in the EU:
  InterContinental Hotels Group
  Attn: Privacy Office
  Thurn-und-Taxis-Platz 6
  60313 Frankfurt am Main
  Germany
• By phone: 1-770-604-8347
• By fax: 1-770-604-5275

You may also contact our Data Protection Officer by emailing privacyoffice@ihg.com.

To the extent permitted under the local law, you may also use the above contact details to request access to, correct, or (in certain circumstances) delete, any of your personal information that is held by IHG, or, where we have relied upon your consent to process your personal information, to withdraw your consent to such processing of your personal information. These requests will be reviewed and processed in line with the local law.

You also may have a right under the local law to lodge a complaint with us or with your local data protection supervisory authority at any time. However, we ask that you please try to resolve any issues with us first before referring your complaint to the supervisory authority.

In the EU, IHG’s GDPR lead supervisory authority is the Hessen supervisory authority, which can be contacted at:
Der Hessische Beauftragte für Datenschutz und Informationsfreiheit (The Commissioner for Data Protection and Freedom of Information of Hesse)
Gustav-Stresemann-Ring 1
65189 Wiesbaden
Germany

Under the California Consumer Privacy Act (“CCPA”), we are required to notify California consumers about our collection, use and disclosure of their personal information (whether collected through this website or offline).  In this section of our Privacy Statement, and in accordance with the CCPA, “personal information” includes any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, including the categories identified in the table below to the extent they identify, relate to, describe, are capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer or household.

This Privacy Statement does not apply to applicants for positions with IHG. 

Categories of Personal Information that We Collect, Disclose, and Sell

Below we identify the categories of personal information that we collect about California consumers and households, the purposes for which we use each category, and whether we disclose or sell information within each category. Please note our data collection practices set forth below are not different than those described above; rather, the CCPA specifies particular categories of data that we must address, and, in this section, we aim to describe some of the information already provided above in accordance with the categories as outlined by the CCPA. This section should therefore be read in conjunction with the further information provided in the rest of this Privacy Statement.

Please note that the CCPA defines the term “sale” very broadly to include any exchange of data for consideration of any kind, not simply selling your data for monetary compensation.

Identifiers and Similar Data:

Collection. We collect:

• Identifiers: Your real name, alias, postal address, unique identifier (e.g., your IHG® Rewards number if you choose to enrol in the program), IP address (if you access our websites, emails or other digital channels), email address or other similar identifiers.
• Signature, physical characteristics, telephone number, financial information (e.g., payment information for your reservation). We typically do not collect medical information from our guests absent an emergency situation or specific request (which typically would be information provided to us by IHG-branded hotels and not information that we collect directly from you).
• Commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
• Internet or other electronic network activity information, including browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.

Sources: We collect the information directly from you, from other persons/entities making a reservation on your behalf (e.g., travel agent, a member of your travel party, someone making the booking on your behalf) from IHG-branded hotels (that are independently owned and operated). In limited circumstances, we may obtain this information from carefully selected travel partners, including airlines and rental car agencies. With regard to the internet or other electronic information, we collect that information automatically as you use our Site and services.

Purposes of Collection: The primary purpose of our collection and use of this information is to fulfil your reservations and enhance and personalise your experience with us. In particular, we use your information to fulfil your reservation, manage your IHG® Rewards account, send direct marketing to you (in connection with your preferences), send targeted and personalised advertising to you, and as otherwise required by applicable law.

Disclosure: We disclose this information for business purposes, including at your direction, to IHG-branded properties (e.g., if you make a reservation through our central reservation department, then we share that information with the applicable property so that they can fulfil your request). We also share certain of your information to our carefully selected partners, including airlines and rental car agencies, for the purpose of personalising your stay; for example, if we know that you are arriving early in the morning, we may seek to offer you an early check-in. If you use our WiFi services at IHG-branded properties, we share certain unique identifiers like your device’s MAC address with our internet service providers to provide WiFi to you.

Sale: We use third party targeted advertising companies that collect certain information about you through website cookies (and similar technologies designed for mobile applications). These third parties may collect information about you that they then aggregate with data collected about you through cookies placed on other websites/mobile apps. Under the CCPA, this type of sharing of information could be deemed a “sale”.  We also disclose your information to carefully selected marketing partners, advertising technology vendors and social media platforms through a central marketing/analytics company. We direct which entities may have access to your information and the scope of information to which they may access. This type of disclosure only occurs in limited markets and California consumers may opt out at any time through our communications portal and by clicking on the Do Not Sell link on our website/in the mobile app.

Protected Classifications/Audio/Visual Data:

Collection: We do not request information about protected classifications under California law such as race, sex, age, religion, national origin, disability, citizenship information, or genetic information. Nonetheless, we may capture information related to these categories in the following circumstances, by way of example only: IHG corporate offices and certain IHG-branded hotels use closed-circuit television for security purposes and the recordings may capture such information by virtue of the recording. We do not obtain recordings from the IHG-branded properties absent a unique situation (e.g., concern for security at a particular property). You have the option of providing your age range when you sign up for IHG® Rewards, but we do not require you to disclose that information. You have the option of requesting an accessible room.

Sources: We collect the information directly from you, from other persons/entities making a reservation on your behalf (e.g., travel agent, a member of your travel party, someone making the booking on your behalf), from IHG-branded hotels (that are independently owned and operated). In limited circumstances, we may obtain this information from carefully selected travel partners, including airlines and rental car agencies.

Purposes of Collection: The primary purpose of our collection and use of this information is to enhance and personalise your stay with us, in particular, to provide you with the specific room type requested.  We may use video surveillance for security purposes and to protect their rights and interests as well as the rights and interests of other guests.

Disclosure: We disclose any information about special requests for business purposes, including at your direction, to IHG-branded properties (e.g., if you make a reservation through our central reservation department, then we share that information with the applicable property so that they can fulfil your request). If we obtain CCTV footage, we do not disclose such data except as necessary to protect our rights and interests and the rights and interests of other persons.

Sale: We do not sell this information.

Biometric and Geolocation Information:

Information Collected: In an effort to enhance your stay with us and to provide for a faster and easier check-in process, we may offer certain services on property such as check-in and/or room entry through the use of biometric identifiers at a limited number of IHG-branded properties. Any interested guest must affirmatively opt-into the programme; Where IHG is providing these services we will provide information about the specific biometrics collected through the programme and the use and disclosure of those identifiers so that you can choose whether you would like to participate in any particular programme. With your consent, we collect your geolocation information through our mobile application and our website or from internet service providers through certain services we offer on property such as IHG Connect (WiFi). We use this information for analytics purposes (e.g., to determine the general area where our guests may access our services from), to personalise your experience (e.g., suggest hotels of interest), and, in certain limited markets, to provide special offers based on your location.

Sources: We collect biometric information and geolocation information directly from you and automatically as you use devices designed to collect biometric information or, in the case of geolocation information, your own device.

Purposes of Collection: The primary purpose of our collection and use of this information is to enhance and personalise your stay with us. In particular, we use your information to create a faster check-in and/or room entry experience. With regard to geolocation information, we also seek to offer you relevant offers based on your location, where permitted.

Disclosure: Where this service is offered, we may disclose your biometric information to service providers that assist us in validating your identity. We may make available your biometric identifier to the IHG-branded property where you are staying for the purposes of that particular stay.

Sale: We do not sell your biometric information. 

Inferences

We may draw (or use service providers to draw) inferences from any of the information identified above to create or enhance a profile about a consumer reflecting the consumer’s preferences and tendencies (e.g., what types of properties the consumer prefers, how frequently the consumer travels, etc.). We may purchase aggregated and deidentified data and append such data to your profile (e.g., based on your age range) to assist us in determining relevant marketing opportunities.

Sources: We draw inferences based on the data collection described in this Notice.

Purposes of Collection: We use inferences to enhance your overall experience with IHG. For example, we may use inferences to identify and offer relevant marketing opportunities. Disclosure: We may disclose your information to carefully selected marketing partners, advertising technology vendors and social media platforms to provide relevant offers to you.

California law grants consumers certain rights and imposes restrictions on particular business practices as set forth below. California consumers have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.

Do-Not-Sell. California consumers have the right to opt out of our sale of their personal information.  We do not knowingly collect personal information about consumers that are younger than 18 years nor do we have actual knowledge that we sell personal information about consumers that we know are younger than 18 years old. To exercise your opt-out rights, please visit our Do-Not-Sell page. You may also submit a do-not-sell request by clicking on the link in the footer of this website, or by contacting the Privacy Office. If you use an authorised agent to submit a do-not-sell request, we will ask your agent to provide information to demonstrate the agent has your authorised consent to submit a request. Proof of authorization evidenced by your signed permission should be submitted to PrivacyOffice@ihg.com. We may also ask you to provide information to verify your identity directly with us.

Requests for Copy, Deletion and Right to Know. Subject to certain exceptions, California consumers have the right to make the following requests, at no charge, up to twice every 12 months. Please see Submitting Requests for instructions about how to exercise your rights:

Deletion: the right to request deletion of their personal information that we have collected about you, subject to certain exemptions.

Copy: the right to request a copy of the specific pieces of personal information that we have collected about them in the prior 12 months.

Right to Know (Collection): Where we have collected their personal information, the right to request that we disclose certain information about how we have handled their personal information in the prior 12 months, including the categories of personal information collected; categories of sources of personal information; business and/or commercial purposes for collecting and selling their personal information; and the categories of third parties/with whom we have disclosed or shared their personal information.

Right to Know (Disclosure and Sale): Where we have sold or disclosed for a business purpose their personal information, the right to request that we disclose certain information about how we have handled their personal information in the prior 12 months, including the categories of personal information collected; categories of third parties to whom the consumer’s personal information has been sold and the specific categories of personal information sold to each category of third party; categories of third parties to whom personal information has been disclosed; and the categories of personal information that we have disclosed or shared with a third party for a business purpose.

Submitting Requests. You can exercise your rights by visiting our Privacy and Cookie Centre or by contacting us at +1 877 424 2449 (Freephone). We will respond to your Copy, Delete and Right to Know requests within 45 days unless additional time is needed, in which case we will let you know.

When you submit your request, we will take steps to attempt to verify your identity. We will seek to match the information in your request to the personal information we maintain about you. As part of our verification process, we may ask you to submit additional information, use identity verification services to assist us, or if you are an IHG® Rewards member, we may ask you to sign in to your account as part of our identity verification process. Please understand that, depending on the type of request you submit, to protect the privacy and security of your personal information, we will only complete your request where we are satisfied that we have verified your identity to a reasonable degree of certainty.

Authorised Agents. The CCPA allows California consumers to designate an authorised agent to exercise their rights under CCPA. If you use an authorised agent to submit a request, we will ask your agent to provide information to demonstrate the agent has your authorised consent to submit a request. Proof of authorisation evidenced by your signed permission should be submitted to PrivacyOffice@ihg.com. We may also ask you to provide information to verify your identity directly with us.

Incentives and Discrimination.The CCPA prohibits discrimination against California consumers for exercising their rights under the CCPA and imposes requirements on any financial incentives offered to California consumers related to their personal information.

Discrimination: If consumers exercise their rights under the CCPA, businesses may not discriminate against them, including by denying or providing a different level or quality of goods or services, or charging or suggesting that a business will charge different prices or rates or impose penalties, unless doing so is reasonably related to the value provided to the consumer by the consumer’s data. Disclosure of Incentives: If businesses offer any financial incentives for the collection, sale or deletion of their personal information, consumers have the right to be notified of any financial incentive offers and their material terms, as well as to not be opted into such offers without prior informed opt-in consent, and to be able to opt-out of such offers at any time. Businesses may not offer unjust, unreasonable, coercive or usurious financial incentives. We currently do not offer incentives.

Metrics on California Consumer Rights Handling

Metrics, such as the number of requests we received, complied with, denied, and the median or mean number of days within which we substantively responded to requests, where required for the previous calendar year, will be published here.

Your California Privacy Rights under California’s Shine-the-Light Law

Under California’s “Shine the Light” law (Cal. Civ. Code § 1798.83), California residents who provide us with certain personal information are entitled to request and obtain from us, free of charge, information about the personal information (if any) we have shared with third parties for their own direct marketing use.  Such requests may be made once per calendar year for information about any relevant third party sharing in the prior calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to PrivacyOffice@IHG.com. In your request, please attest to the fact that you are a California resident and provide a current California address.

Contact Us

If you have questions about our privacy practices, would like to make a complaint, or request a printable version of this Privacy Statement, please contact us at PrivacyOffice@ihg.com. This California privacy notice is effective from 1 January 2020 and was last updated on 17 January 2022.

If there is any inconsistency between the below and the above Privacy Statement, the following shall prevail in respect of the PRC.

Data controller

For the PRC, Intercontinental Hotel Groups (Shanghai) Co., Ltd., Registered office: 22nd Floor, Citigroup Tower, No. 33 Huashiqiao Road, China (Shanghai) Pilot Free Trade Zone, is the data controller. For questions or concerns related to your personal information or related to the Privacy Statement, please contact privacyoffice@ihg.com.

Consent 

We will obtain your consent (where applicable, separate consent) to collect, use, share, transfer (including but not limited to overseas transfer), disclose or otherwise process your personal information if and to the extent required by the applicable laws.

Sensitive personal information

Certain of the types of personal information described in this Privacy Statement are considered "sensitive" and, depending on your jurisdiction of work or residence and applicable law, additional rules will apply in respect of this personal information. References to personal information in this Privacy Statement shall be deemed to include reference to sensitive personal information (if any) where applicable.

“Sensitive personal information” as defined under PRC laws and regulations which we may collect and use for the purposes described in the above Privacy Statement may include information relating to:

• payment card information;
• stay records;
• biometric information;
• pin or password;
• your precise geolocation;
• web browsing history

Share your personal information to another controller 

With your consent, we may share your personal information with another data controller as explained in the section “Information we collect and how we use and share it” in the Privacy Statement.    

International data transfers 

With your separate consent (if required by applicable laws), we may share, transfer or store your personal information outside of China for processing pursuant to legally acceptable mechanisms that are aimed at ensuring an adequate level of protection as regards your personal information under the applicable laws.

How we store and protect your personal information

We will store your personal information for as long as necessary to achieve the purposes described in this Privacy Statement and for as long as you use our services, and as otherwise required by applicable law. We take reasonable security measures to protect your personal information in accordance with industry standards and are committed to using various technologies and initiatives to protect your personal information from unauthorized access, use, modification, disclosure and damage, such as the use of encryption technology to protect your personal information. We will deal with personal information security incidents in accordance with applicable laws and regulations, and conduct training and dissemination of personal information protection to relevant personnel to enhance their awareness of the importance of personal information and responsibilities related to personal information protection.  

SDKs and other similar software technologies made available by non-affiliated entities

Under the PRC laws, IHG is required to disclose SDKs. As a practical matter, the information described below is captured elsewhere in the privacy statement, including, in particular, in our description of IHG’s use of cookies. If you have any questions about which trackers listed in our cookie policies are SDKs, please contact the Privacy Office.

We use software known as software development kits (SDKs) and other similar technologies made available by non-affiliated entities on our mobile applications and mini programs to ensure their stable operation and to provide the services as described in this Privacy Statement. Please see our SDK list for more information about our integrated SDKs. 

If you are using these features and plug-ins provided by non-affiliated entities, the privacy policies of these entities may also apply to you. Some of these entities may collect data from you for their use and processing and may obtain your consent prior to doing so. In any case, we recommend you read the privacy policies of these non-affiliated entities to understand how they collect and process your data before using their features and plug-ins.

Personalized marketing

In order to provide you with personalized push notifications, we may collect information about the device information (e.g., Android ID, IDFA, IDFV).

You can opt out or turn off personalized push notifications in the notification settings on your device.  You can opt out of email marketing in the ways described in this privacy statement under “Managing Your Preferences and Information”.  

Mobile device permissions

If you choose to use certain functions using our mobile app we will ask you for related permissions to use features on your mobile device to enable this. 

When you add a payment method to book a hotel, we will ask you for camera permission if you choose to add payment information by scanning your payment card using the camera.  

If you choose to add the booking to your calendar after the booking is made, we will ask you for calendar permission to help you add the booking to your calendar.

If you choose to use the voice search function when booking a hotel, we will ask you for microphone permission to allow dictation on your device to enable this.  

If you choose to use the function to search for hotels near your location we will ask you for permission to access your location to enable this.

Your rights

In addition to the rights mentioned in the Privacy Statement, you have the following rights where permitted by the PRC data protection laws:

• To access your personal information and obtain a copy
  You have the right to access or obtain a copy of the personal information we hold about you. 
• To transfer your personal information
  You have the right to request transferring your personal information to another data controller where permitted by the applicable laws.
• To deregister your account
  You also have the right to ask us to deregister your loyalty program account by contacting one of our global customer care offices
• Rights to request deletion and rectification
  You can ask us (details found in the How to contact us section) to correct any information about you which is incorrect. We will be happy to rectify such information but would need to verify the accuracy of the information first.
  You can ask us to erase your information if you think we no longer need to use it for the purpose we collected it from you. You can also ask us to erase your information if you have either withdrawn your consent to us using your information (if we originally asked for your consent to use your information), or exercised your right to object to further legitimate use of your information, or where we have used it unlawfully or where we are subject to a legal obligation to erase your personal information.
  We may not always be able to comply with your request, for example where we need to keep using your information to comply with our legal obligation or where we need to use your information to establish, exercise or defend legal claims.
• Rights to withdraw consent to use mobile device permissions
  You can withdraw your authorization or withdraw your consent for mobile device permissions in your device settings.

To exercise any of your rights above, you may also contact us by emailing privacyoffice@ihg.com as well.

We aim to respond to all valid requests to exercise the above rights within 15 working days upon verifying your identity. To help us respond more quickly, we may ask you to provide more detail about your inquiry.

We may not always be able to do what you have asked, for example if it would impact the duty of confidentiality we owe to others, or if we are otherwise legally entitled to deal with the request in a different way.