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InterContinental Koh Samui Resort
Reviews
Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Ratings summary
Overall Experience
4.7
/
5
Rating breakdown 1,602 reviews
5 Stars
1,218
4 Stars
272
3 Stars
68
2 Stars
25
1 Star
19
based on 1,602 reviews
1,413 out of 1,50794%recommend this property.
Staff and Service
4.7
/
5
Room and Comfort
4.6
/
5
Value
4.3
/
5
Room Cleanliness
4.7
/
5
Sleep Quality
4.6
/
5
Knowledgeable Staff
4.5
/
5
Memorable Experience
4.6
/
5
Quality breakfast and inviting bar
5.0
/
5
Modern and stylish design
4.5
/
5
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Product ReviewsWrite a review
Solo business traveler
Overall Experience
2.0
/
5
PostedMarch 3, 2025
Share:
Age:50-64
Traveler Type:Business
Reason for Visit:Business
Next Destination:Willl be back to visit surat thani
Staff and Service
3.0
/
5
Room and Comfort
1.0
/
5
Value
1.0
/
5
Room Cleanliness
4.0
/
5
Sleep Quality
2.0
/
5
Knowledgeable Staff
3.0
/
5
Memorable Experience
3.0
/
5
No, I do not recommend this property.
Avoid this place based on value of money snd hotel class. This is not a 4-5 stars hotel
Reason for Visit:Business
Next Destination:Willl be back to visit surat thani
ProsRoom Cleanliness, Location
ConsSleep Quality
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onMarch 10, 2025
Hi MJ2025,
Thanks for staying at the InterContinental Koh Samui Resort. We appreciate you as an IHG One Rewards member and your loyalty to our brands since 2017. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for your experience during your stay. I have shared your comments with the hotel management. They will ensure a better visit upon your return.
Again, thank you for your feedback. We hope to have another opportunity to make your stay pleasant.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
Breathtaking views and wonderful service
Overall Experience
5.0
/
5
PostedFebruary 24, 2025
Share:
Age:50-64
Traveler Type:Leisure
Check Out Date:2025-02-20
Reason for Visit:Vacation
Next Destination:Maldives
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Food & Beverage
5.0
/
5
Helped me Achieve my Goals
5.0
/
5
Sleep Quality
5.0
/
5
Yes, I recommend this property.
The resort was our last stop after a busy 3 weeks visiting Europe.
I cannot fault the staff who were very welcoming, friendly and catered to our every request. And the hotel views are stunning/breathtaking.
Unfortunately the access to the infinity pool - which is a ‘quiet’ pool therefore no kids under 12 - was only available to us 1 day of our 5 day stay due to wedding functions. This was disappointing as this was one of the reasons we booked the resort. Also the food we ordered for lunch from the small menu at this pool was disappointing.
The access to the pool on the beach is via golf carts and this pool/beach area was beautiful and the food and drinks menu is extensive and delicious!
The resort is truly beautiful and we stayed in the resort and not in a villa. The breakfast buffet is plentiful and apart from one evening, all our meals were at the Amber Restaurant which did not disappoint.
We had the resort organise our airport pick up and drop off which was seamless - highly recommend.
I cannot fault the staff who were very welcoming, friendly and catered to our every request. And the hotel views are stunning/breathtaking.
Unfortunately the access to the infinity pool - which is a ‘quiet’ pool therefore no kids under 12 - was only available to us 1 day of our 5 day stay due to wedding functions. This was disappointing as this was one of the reasons we booked the resort. Also the food we ordered for lunch from the small menu at this pool was disappointing.
The access to the pool on the beach is via golf carts and this pool/beach area was beautiful and the food and drinks menu is extensive and delicious!
The resort is truly beautiful and we stayed in the resort and not in a villa. The breakfast buffet is plentiful and apart from one evening, all our meals were at the Amber Restaurant which did not disappoint.
We had the resort organise our airport pick up and drop off which was seamless - highly recommend.
Check Out Date:2025-02-20
Reason for Visit:Vacation
Next Destination:Maldives
ProsAmenities, Room Cleanliness, Connect You to the Destination, Location, Recognition for IHG® Rewards Club Members, Sleep Quality, airport service
Consrestricted access to infinity pool
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Posted byHotel Staff
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onMarch 3, 2025
Warm Greetings from InterContinental Koh Samui!
Thank you for sharing your experience with us. We're delighted to hear that you found our staff welcoming and attentive, and that you enjoyed the stunning views our resort offers. Your feedback about the access to the infinity pool is valuable to us, and we apologize for any inconvenience caused by the wedding functions limiting your access. We understand how important it is to fully enjoy all amenities during your stay.
We appreciate your kind words about the beach pool area and the extensive menu offerings there. It's wonderful to know that you found it beautiful and enjoyed the food and drinks.
Your compliments on the resort's overall beauty, the breakfast buffet, and your dining experiences at Amber Restaurant are greatly appreciated. We strive to provide memorable experiences, and we're happy to hear that our efforts resonated with you.
Thank you once again for choosing to stay with us at InterContinental Koh Samui!. We look forward to welcoming you back for another memorable stay.
Very tidy and clean room
Overall Experience
5.0
/
5
PostedFebruary 24, 2025
Share:
Age:35-49
Traveler Type:Leisure
Reason for Visit:Holiday
Next Destination:Cost Arica
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Knowledgeable Staff
5.0
/
5
Memorable Experience
5.0
/
5
Yes, I recommend this property.
Overall an outstanding location and a stunning hotel with very friendly and helpful members of staff.
Reason for Visit:Holiday
Next Destination:Cost Arica
ProsSleep Quality, Room Cleanliness, Location, Amenities, Connects you to the destination, recognition for ihg rewards club members
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Posted byHotel Staff
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onMarch 3, 2025
Thank you for your kind words! We are delighted that you enjoyed our stunning location and that our team made your stay special. We truly appreciate your support and hope to welcome you back again soon.
Thank you for a wonderful stay!
Overall Experience
5.0
/
5
PostedFebruary 23, 2025
Share:
Age:35-49
Traveler Type:Combined Business and Leisure
Check Out Date:2025-02-12
Next Destination:Barcelona
Staff and Service
5.0
/
5
Room and Comfort
4.0
/
5
Value
4.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
4.0
/
5
Knowledgeable Staff
4.0
/
5
Memorable Experience
5.0
/
5
Quality breakfast and inviting bar
5.0
/
5
Modern and stylish design
4.0
/
5
Yes, I recommend this property.
The Club Lounge is fantastic, offering great selections for drinks, afternoon tea, and evening cocktails. It’s a lovely spot to relax with beautiful views.
While the resort is a bit older, it’s incredibly well-maintained. It's set in a “natural” jungle setting facing the ocean, which is such a refreshing change from the usual manicured landscapes. The jungle is kept in check, but the feel is authentic—there’s bird song all around, making it feel truly connected to nature. It’s rare to experience this in a luxury resort!
The fitness center is small but has everything you need and is never crowded. The equipment is all new and in great shape.
Our stay did have a bit of a bumpy start. Some of our bookings switched from refundable to non-refundable without explanation from IHG, which caused a bit of confusion. For example, suite upgrade vouchers cannot be applied to non-refundable rates, and the hotel couldn’t adjust back. While this wasn't an issue in the end, it’s something to keep in mind for corporate rates in the future. The check-in process was also a bit disorganized but worked out in the end.
There was a small issue with lounge access initially, but the lounge manager resolved it quickly and to our complete satisfaction.
The sun hits the lounge in the evening when cocktails are served at 5 pm, making the area warm as it is all outdoors. That said, the location is perfect with stunning sunset views.
The staff throughout our stay were all incredibly friendly and helpful. We want specially thank Jan, Ter, Marky, Mint and Lisa.
Overall, a fantastic stay, and we’re already looking forward to our next visit.
While the resort is a bit older, it’s incredibly well-maintained. It's set in a “natural” jungle setting facing the ocean, which is such a refreshing change from the usual manicured landscapes. The jungle is kept in check, but the feel is authentic—there’s bird song all around, making it feel truly connected to nature. It’s rare to experience this in a luxury resort!
The fitness center is small but has everything you need and is never crowded. The equipment is all new and in great shape.
Our stay did have a bit of a bumpy start. Some of our bookings switched from refundable to non-refundable without explanation from IHG, which caused a bit of confusion. For example, suite upgrade vouchers cannot be applied to non-refundable rates, and the hotel couldn’t adjust back. While this wasn't an issue in the end, it’s something to keep in mind for corporate rates in the future. The check-in process was also a bit disorganized but worked out in the end.
There was a small issue with lounge access initially, but the lounge manager resolved it quickly and to our complete satisfaction.
The sun hits the lounge in the evening when cocktails are served at 5 pm, making the area warm as it is all outdoors. That said, the location is perfect with stunning sunset views.
The staff throughout our stay were all incredibly friendly and helpful. We want specially thank Jan, Ter, Marky, Mint and Lisa.
Overall, a fantastic stay, and we’re already looking forward to our next visit.
Check Out Date:2025-02-12
Next Destination:Barcelona
ProsAmenities, Room Cleanliness, Location
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Posted byHotel Staff
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onMarch 3, 2025
Warm Greetings from InterContinental Koh Samui!
Thank you for your thoughtful review. We are delighted that you enjoyed the Club Lounge, the natural setting of the resort, and the warm hospitality from our team. It is wonderful to hear that you appreciated the peaceful jungle ambiance and found the fitness center well-equipped.
We apologize for any confusion with your booking and check-in process, and we appreciate your patience as our team worked to resolve these matters. Your feedback is valuable, and we will review these areas to enhance the guest experience.
A special thank you for recognizing Jan, Ter, Marky, Mint, and Lisa—we will be sure to share your kind words with them. We are thrilled that you had a fantastic stay and look forward to welcoming you back
Engineering
Overall Experience
5.0
/
5
PostedFebruary 20, 2025
Share:
Traveler Type:Leisure
Reason for Visit:Vacation
Next Destination:Back thailand
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Knowledgeable Staff
5.0
/
5
Memorable Experience
5.0
/
5
Yes, I recommend this property.
Staff professional and very nice. Room clean. Good is good and enjoy bar. I wish next stay hotel upgrade little
More nice room and good view
More nice room and good view
Reason for Visit:Vacation
Next Destination:Back thailand
ProsSleep Quality, Room Cleanliness, Location, recognition for ihg rewards club members
ConsRoom Cleanliness, Location, Amenities, recognition for ihg rewards club members
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Posted byHotel Staff
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onFebruary 21, 2025
Warm greetings from InterContinental Koh Samui.
First and foremost, thank you once again for choosing our resort for your vacation and for taking the time to share your valuable feedback. We are pleased to hear that you had an enjoyable stay overall.
We hope to have the opportunity to welcome you back in the future. Should there be anything we can do to further enhance your next visit, please do not hesitate to contact us directly.
We look forward to welcoming you back in the future and, in the meantime, wish you all the best.
First and foremost, thank you once again for choosing our resort for your vacation and for taking the time to share your valuable feedback. We are pleased to hear that you had an enjoyable stay overall.
We hope to have the opportunity to welcome you back in the future. Should there be anything we can do to further enhance your next visit, please do not hesitate to contact us directly.
We look forward to welcoming you back in the future and, in the meantime, wish you all the best.
Solace, switch off, relax and get pampered
Overall Experience
5.0
/
5
PostedJanuary 26, 2025
Share:
Traveler Type:Combined Business and Leisure
Check Out Date:2025-01-22
Reason for Visit:Escape
Next Destination:Rome
Travel Tips:Ask and you shall receive - even if it’s not on the menu
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
4.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
4.0
/
5
Knowledgeable Staff
5.0
/
5
Memorable Experience
5.0
/
5
Quality breakfast and inviting bar
5.0
/
5
Modern and stylish design
4.0
/
5
Yes, I recommend this property.
I had a wonderful stay at the Intercontinental Koh Samui resort.
My IHG status was observed and laid on some fantastic experiences as a result.
The attention was so attentive from John driving attentively to and from the airport, Nice & Ter for a highly personalised check-in, Jan caring in the lounge, Krish exceeding the food and beverage expectations, Alexis being accommodating over breakfast every day with personalised requests, Wan & Pei running the Yoga, Maui Thai, and sightseeing via bicycles.. even Pop cleaning the room about three times a day.
Nothing is too much trouble, any comments / observations are swiftly taken on board.
Miss the place so much..
Check Out Date:2025-01-22
Reason for Visit:Escape
Next Destination:Rome
Travel Tips:Ask and you shall receive - even if it’s not on the menu
ProsAmenities, Room Cleanliness, Connect You to the Destination, Location, Recognition for IHG® Rewards Club Members, Sleep Quality
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Posted byHotel Staff
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onMarch 8, 2025
Thank you for sharing your wonderful experience at Intercontinental Koh Samui. We are delighted that every aspect of your stay, from the attentive service and seamless check-in to the exceptional dining and well-organized activities, exceeded your expectations. It is truly rewarding to know that our team’s dedication made your visit so memorable. We look forward to welcoming you back soon!
Thank you again for choosing InterContinental Koh Samui for your holiday!
With best wishes!
Thank you again for choosing InterContinental Koh Samui for your holiday!
With best wishes!
Posted byHotel Staff
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onJanuary 30, 2025
Warm Greetings from InterContinental Koh Samui! Thank you very much for your wonderful feedback, it is much appreciated. We hope to have the opportunity to welcome you back for another pleasant stay. Until then, we wish you all the best!
Love the food and view
Overall Experience
5.0
/
5
PostedDecember 19, 2024
Share:
Traveler Type:Leisure
Check Out Date:2024-12-14
Reason for Visit:Holiday with family
Next Destination:Japan
Staff and Service
5.0
/
5
Room and Comfort
4.0
/
5
Value
4.0
/
5
Room Cleanliness
5.0
/
5
Food & Beverage
5.0
/
5
Helped me Achieve my Goals
5.0
/
5
Sleep Quality
5.0
/
5
Yes, I recommend this property.
We came to intercontinental after staying at another resort. So naturally we compared between the two.
Staff at lobby and lounge are great, however the buggy drivers seemed not as professional? Once we even smelt very strong cigarettes odour from yhe driver I guess he had cigarettes through the day.
We do want to thank specially to Lisa who has been so kind and helpful to our special needs son. She is such a lovely girl.
Breakfast was very yummy!! Big variety. We enjoyed our stay overall! Thanks!
One more thing, Room was very clean but gosh the aircon, was so freezing and didn’t seemed to be able to be adjusted. So we either turned off or on some times.
Staff at lobby and lounge are great, however the buggy drivers seemed not as professional? Once we even smelt very strong cigarettes odour from yhe driver I guess he had cigarettes through the day.
We do want to thank specially to Lisa who has been so kind and helpful to our special needs son. She is such a lovely girl.
Breakfast was very yummy!! Big variety. We enjoyed our stay overall! Thanks!
One more thing, Room was very clean but gosh the aircon, was so freezing and didn’t seemed to be able to be adjusted. So we either turned off or on some times.
Check Out Date:2024-12-14
Reason for Visit:Holiday with family
Next Destination:Japan
ProsRoom Cleanliness, view
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Posted byHotel Staff
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onDecember 19, 2024
Dear valued guest,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay overall and appreciated the kindness and professionalism of our lobby and lounge staff. Your special mention of Khun Lisa means a lot, and we’re thrilled to know she made a positive impact by assisting your family and your son’s special needs.
We’re also pleased that you found breakfast to be delicious and enjoyed the variety of offerings.
However, we regret to learn about your concerns regarding the buggy service and air conditioning in your room. We sincerely apologize for any inconvenience caused and will address these matters with our team to ensure improvements are made, including reinforcing standards for our buggy drivers.
Thank you again for your feedback. We hope to welcome you back in the future and provide an even more seamless experience.
Warm regards,
Hotel Management
InterContinental Koh Samui Resort
InterContinental Koh Samui Resort
Just what we needed
Overall Experience
5.0
/
5
PostedDecember 18, 2024
Share:
Age:50-64
Traveler Type:Business
Check Out Date:2024-12-05
Reason for Visit:Holiday
Next Destination:Back to South America in 2025
Travel Tips:Get a high view room overlooking the Gulf
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Food & Beverage
5.0
/
5
Helped me Achieve my Goals
5.0
/
5
Sleep Quality
5.0
/
5
Yes, I recommend this property.
We lead busy lives in London so the chance to get away is always very special and this year our plan was to chill out by the beach and catch up on our reading.
The InterContinental Hotel in Koh Samui delivered all our expectations and I would highly recommend the hotel. It is away from the busy part side of the island and they have a small beach and various swimming pools scattered around the venue.
Our room was wonderful, for those English people there was even a kettle to make a cup of tea. We had a great view of the Gulf of Thailand from our room.
Despite the number of food outlets was limited I cannot say it was an issue. Amber or Flames for dinner but there was so much to try from local dishes to international cuisine. The highlight was breakfast and the fresh watermelon juice to wash down the Dim Sum.
We paid extra and upgraded to the lounge so every sunset we chilled overlooking the Gulf with a cocktail.
What is great about this hotel is the staff. General Manager Jane runs a good ship and my wife and I would really like to thank the following who where so kind and generous with their time during our stay. Alexis the Chef, Lisa who served me Old Fashions most nights, M, Kong, Korn, Alexis, Shelldol, Bewty, Eye, Duke, Fern, Annitz, Nice, Sea, Joy, Gloria & Katie. On top of this all the young staff in training were all polite, caring and understanding. Jane you TEAMS made us feel very welcome. (Apologies if I missed anyone) apart from the buggies to take us from reception up and down the hill to the beach and gym.
The InterContinental Hotel in Koh Samui delivered all our expectations and I would highly recommend the hotel. It is away from the busy part side of the island and they have a small beach and various swimming pools scattered around the venue.
Our room was wonderful, for those English people there was even a kettle to make a cup of tea. We had a great view of the Gulf of Thailand from our room.
Despite the number of food outlets was limited I cannot say it was an issue. Amber or Flames for dinner but there was so much to try from local dishes to international cuisine. The highlight was breakfast and the fresh watermelon juice to wash down the Dim Sum.
We paid extra and upgraded to the lounge so every sunset we chilled overlooking the Gulf with a cocktail.
What is great about this hotel is the staff. General Manager Jane runs a good ship and my wife and I would really like to thank the following who where so kind and generous with their time during our stay. Alexis the Chef, Lisa who served me Old Fashions most nights, M, Kong, Korn, Alexis, Shelldol, Bewty, Eye, Duke, Fern, Annitz, Nice, Sea, Joy, Gloria & Katie. On top of this all the young staff in training were all polite, caring and understanding. Jane you TEAMS made us feel very welcome. (Apologies if I missed anyone) apart from the buggies to take us from reception up and down the hill to the beach and gym.
Check Out Date:2024-12-05
Reason for Visit:Holiday
Next Destination:Back to South America in 2025
Travel Tips:Get a high view room overlooking the Gulf
ProsAmenities, Room Cleanliness, Location, Recognition for IHG® Rewards Club Members, Sleep Quality, people
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Posted byHotel Staff
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onDecember 19, 2024
Dear valued guest,
Thank you for sharing such a detailed and thoughtful review of your stay with us at InterContinental Koh Samui Resort. We are thrilled to hear that your holiday met all your expectations and provided the perfect escape from your busy lives in London.
Your kind words about the serene location, beautiful room with a view of the Gulf of Thailand, and the delightful dining options, especially breakfast with fresh watermelon juice and dim sum, mean a lot to us. It’s wonderful to know that you enjoyed the Club Lounge experience, watching sunsets with a cocktail in hand.
We are especially grateful for your recognition of our team. They work hard to ensure every guest feels welcome and cared for, and we’re delighted to know they contributed to making your stay so memorable.
Your feedback about the buggy service is also noted, and we will continue to enhance this area to ensure a seamless experience for all our guests.
Thank you once again for your glowing recommendation. We hope to welcome you back for another relaxing and enjoyable stay in the future.
Warm regards,
Hotel Management
InterContinental Koh Samui Resort
InterContinental Koh Samui Resort
