The check-in at this hotel was smooth and seamless! The staff at this location is top-notch! There were multiple occasions where staff went out their way for me and my family. One was when my daughter was a little lost on finding things at breakfast. The staff stepped right up and made her feel loved and respected! On another occasion, Megan from the front desk, saw that I was very thirsty from bringing my luggage up from third floor to my car. We stayed eight days and there was five of us so there’s a lot to carry. I didn’t even need to ask Megan handed me a bottle of water to take with me right away. That’s really paying attention to your customer! I’ve stayed in a lot of places and I haven’t had anyone pay that close of attention as she did! All the staff was great, but she was a stand out! I’ll definitely be back!
出行理由:Leisure
下一目的地:Perhaps Louisville, Kentucky
优点: Location, Amenities, recognition for ihg rewards club members, breakfast
It's Megan, haha! Thank you so much for taking your time to write out such a kind and thoughtful review! I'm so glad to hear that your experience with us was so positive and that we were able to help you and your family have a comfortable stay. It’s always our goal to provide a seamless, welcoming experience, and I'm so happy to hear that we were able to exceed your expectations!
It was a pleasure having you and your family stay with us, and we definitely look forward to welcoming you all back soon for another stay! There's always something to do in the area, so don't be strangers! And of course, if there’s anything else we can do to make your next visit even better, please don’t hesitate to let us know!
Thank you for your kind review! We’re so glad to hear that you were impressed with our staff and the cleanliness of the hotel. We strive to provide excellent service and a comfortable environment for both business and leisure travelers.
We look forward to welcoming you back on your next visit! Best, Front Desk
Thank you for your feedback. We're pleased to hear you enjoyed your stay! We apologize for any confusion regarding the housekeeping schedule. As part of the long-term stay policy written in our welcome letter, housekeeping is provided every 5th night unless asked for at the Front Desk. We aim to ensure our guests are comfortable during their stay and are sorry we did not meet your expectations.
We appreciate your understanding and hope that next time you are in the area, you choose to give us the pleasure of hosting you again soon! Thanks, Front Desk
This was our second stay at this hotel and we will come back. The front desk staff have consistently been warm and inviting. The breakfast is exceptional, and the two breakfast attendants (Ramiro and Emilio, I'm sure I misspelled these) went around to all the guests to assure everyone had what they needed and they kept the food service area spotless. Compliments to both men.
离店日期:2025-03-22
出行理由:Time with grandson
下一目的地:Ireland
优点: Amenities, breakfast, Room Cleanliness, Recognition for IHG® Rewards Club Members
Thank you so much for your kind words and for choosing to stay with us again! We're thrilled to hear that you had another wonderful experience at our hotel. It's great to know that our front desk team continues to make such a positive impression, and we're especially pleased that our staff made your breakfast experience memorable. We passed along your compliments to them and they were very happy to know their work didn't go unnoticed—they truly go above and beyond to make sure all our guests feel comfortable and well taken care of.
We look forward to welcoming you back for your third stay. Safe travels, and we can't wait to see you again soon!
So happy that we chose this Staybridge for a two night stay as we visited Cincinnati. The staff was wonderful, they had a great breakfast with many options to choose from. The room was nice and clean. Another bonus was the grills outside and the fire place. We were able to make burgers and had plenty of space in the kitchenette in the room to make a meal. They also had storage rooms were we could store our cooler and a couple other items so they didn't take up space in the room. Bathroom was very clean and provided great lighting and plenty of storage space.
出行理由:Zoo Trip
下一目的地:Utah
优点: Room Cleanliness, Location, Amenities, recognition for ihg rewards club members, breakfast
I’m used to staying at Staybridge suites that have larger rooms. This room was tinier than the regular IHG hotel rooms. The room was clean and the breakfast was excellent.
Thank you for sharing your feedback! We're glad to hear that you found the room clean and enjoyed our breakfast offerings. We do understand that our room sizes may differ from other properties, and we truly appreciate your understanding. Our team works hard to provide a comfortable and welcoming experience for all of our guests, and we hope to have the opportunity to host you again in the future.
We've stayed at other Staybridge's and this one met our expectations. Airport flight pattern flies over the hotel. Little noisy at times. Staff great! Breakfast great! Location very good to see attractions.
离店日期:2025-03-14
出行理由:To see the Ark, Air Force Museum & other
优点: Amenities, breakfast, Room Cleanliness, Location, Recognition for IHG® Rewards Club Members
Thank you for taking the time to share your feedback! We’re delighted to hear that your stay with us met your expectations. It’s wonderful that you enjoyed our staff, breakfast, and the convenient location for exploring local attractions.
We truly appreciate your understanding of the occasional noise from the airport flight pattern. While we strive to provide a comfortable and peaceful environment, we’re glad to hear that this didn’t hinder your overall experience.
We hope to welcome you back in the future for another great stay. Safe travels!