Additional information about Konacrystal could not be loaded.
fromBend, OR
Age:35-49
Traveler Type:Leisure
Reason for Visit:Family vacation
Next Destination:Disneyland
Staff and Service
5.0/ 5
Room and Comfort
5.0/ 5
Value
5.0/ 5
Room Cleanliness
5.0/ 5
Sleep Quality
5.0/ 5
Home Like Atmosphere
5.0/ 5
Opportunities to Socialize
5.0/ 5
Yes, I recommend this property.
Everything about our stay was top notch. Our last minute booking was at a great rate, the staff was wonderful, breakfast was very impressive.
Reason for Visit:Family vacation
Next Destination:Disneyland
ProsRoom Cleanliness, breakfast
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fromSan Jose, CA
Age:35-49
Traveler Type:Combined Business and Leisure
Reason for Visit:Family celebration and work
Next Destination:Some place near the beach
Staff and Service
5.0/ 5
Room and Comfort
5.0/ 5
Value
5.0/ 5
Room Cleanliness
5.0/ 5
Sleep Quality
5.0/ 5
Home Like Atmosphere
5.0/ 5
Opportunities to Socialize
5.0/ 5
Yes, I recommend this property.
These are some places you book for the price point and not the amenities. I only booked it because it was where I needed to be. Overall, though, I had a great stay, and the service people were very nice.
Reason for Visit:Family celebration and work
Next Destination:Some place near the beach
ProsRoom Cleanliness, Location, recognition for ihg rewards club members
Consbreakfast
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The hotel has not been maintained well. The side door were broken which caused me to have to walk to the front door in the rain. The kitchen cabinet was falling off and overall the hotel felt run down. Not up to Staybridge standards
Check Out Date:2025-03-20
Reason for Visit:Pleasure
ProsRecognition for IHG® Rewards Club Members
ConsRoom Cleanliness, Recognition for IHG® Rewards Club Members
0points
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fromOwensboro, Ky
Age:35-49
Traveler Type:Leisure
Reason for Visit:Funeral
Next Destination:Unsure
Staff and Service
5.0/ 5
Room and Comfort
5.0/ 5
Value
5.0/ 5
Room Cleanliness
5.0/ 5
Sleep Quality
5.0/ 5
Home Like Atmosphere
5.0/ 5
Opportunities to Socialize
5.0/ 5
Yes, I recommend this property.
My brother and I stayed at this hotel because it offered 2 bedroom suites at a very reasonable price. The hotel was well maintained, the room was great, service was excellent. I highly recommend this establishment
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fromOklahoma City
Age:35-49
Traveler Type:Leisure
Reason for Visit:Race vacation
Staff and Service
5.0/ 5
Room and Comfort
4.0/ 5
Value
5.0/ 5
Room Cleanliness
4.0/ 5
Sleep Quality
5.0/ 5
Home Like Atmosphere
5.0/ 5
Opportunities to Socialize
5.0/ 5
Yes, I recommend this property.
My friend and I went for the weekend to run the Napa Half Marathon. The location was great for a morning run the day before. There were great options nearby but we did keep heading out to Napa so Ubers did add up due to the location. The staff was friendly and we were out more of the days, but breakfast was great, it stayed stocked and warmed. Room had great space for us, we were able to relax when there. The rooms are a little older than it looks in the photos, but again, we didn’t have to stay in room much. It was a great value for us.
Reason for Visit:Race vacation
ProsLocation, Amenities, recognition for ihg rewards club members, breakfast
ConsRoom Cleanliness
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fromFairfield, CA
Age:25-34
Traveler Type:Leisure
Reason for Visit:Family reunion
Staff and Service
3.0/ 5
Room and Comfort
1.0/ 5
Value
1.0/ 5
Room Cleanliness
3.0/ 5
Sleep Quality
3.0/ 5
Home Like Atmosphere
1.0/ 5
Opportunities to Socialize
3.0/ 5
No, I do not recommend this property.
Broken appliances, unhelpful maintenance, did not come with toilet paper
Reason for Visit:Family reunion
ProsLocation, recognition for ihg rewards club members
ConsRoom Cleanliness, Amenities, breakfast
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Additional information about Corporate could not be loaded.
onMarch 11, 2025
Hi Adriana,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Staybridge Suites Fairfield Napa Valley Area for your trip and for sharing your thoughts about your stay. I trust that all is well.
We love our guests to feel comfortable and at home at Staybridge Suites. I want to offer our sincerest apology for what happened during your stay. I have shared your feedback with the hotel management team to ensure necessary action to prevent the same issues from reoccurring.
We look forward to having the opportunity to share a more positive experience.
All the best,
Grace L. Case Manager IHG Hotels & Resorts Service
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fromLos Angeles, CA
Age:50-64
Traveler Type:Leisure
Check Out Date:2025-02-18
Reason for Visit:Relaxation
Staff and Service
2.0/ 5
Room and Comfort
2.0/ 5
Value
3.0/ 5
Room Cleanliness
4.0/ 5
Sleep Quality
3.0/ 5
Home Like Atmosphere
4.0/ 5
Opportunities to Socialize
4.0/ 5
No, I do not recommend this property.
The hotel was kind and extended an early check-in by one hour. I also appreciated that there was dressing bench in the bedroom.
However, the heat did not work at all. We called the front desk in the evening and the front desk clerk came to our room. They were unable to fix the problem. We were told that maintenance would be told to check on the heat 1st thing in the morning (11 am). When we returned from our outing for the day the heat had not been addressed. We called the front desk and ask for maintenance again. Maintenance come to our room and tried to fix the heat as well. After about 10 minutes of trying different things the maintenance person said that the air conditioner wasn't working either and that they needed to check on it elsewhere. They never returned and the heat was never fixed during our stay. I don't know if it will ever be fixed if guests only stay for one night at a time. Also, there is no towel rod in the basin area, the dishwasher is not attached under the counter.
As a member I was not informed of the Social Evening Reception.
Check Out Date:2025-02-18
Reason for Visit:Relaxation
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Additional information about Corporate could not be loaded.
onMarch 11, 2025
Hi SallyJ55,
Thank you for your stay at our Staybridge Suites Fairfield Napa Valley Area and your feedback. We appreciate you doing business with IHG Hotels and Resorts, and your loyalty as our IHG® One Rewards Silver Elite member since 1999.
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain that your feedback will be used as a reference for improvement.
We hope that you will allow us to serve you again in the future.
Sincerely,
Rosh D. Case Manager IHG Hotels and Resorts Service
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fromCalifornia
Age:35-49
Traveler Type:Combined Business and Leisure
Reason for Visit:Rest and business
Next Destination:Orlando
Staff and Service
5.0/ 5
Room and Comfort
5.0/ 5
Value
5.0/ 5
Room Cleanliness
5.0/ 5
Sleep Quality
5.0/ 5
Home Like Atmosphere
5.0/ 5
Opportunities to Socialize
4.0/ 5
Yes, I recommend this property.
I enjoyed my stay here, love the t Rooms the bed was comfy
Reason for Visit:Rest and business
Next Destination:Orlando
ProsRoom Cleanliness, Location, Amenities, recognition for ihg rewards club members, breakfast
0points
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