Open Gallery
 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property
Overall Experience 4.6
96%
Recommend This Property
|
Terrible service
BySoccer dad 2
June 26, 2021
We had a two night reservation over Memorial Day weekend for my daughters soccer tournament. The tournament was canceled on Saturday due to weather and all of the parents asked if we could be refunded for the second night. The two people at the front desk said they had to call the general manager and ultimately said we could all be refunded for the second night. They printed us receipts for one night and we left. After the fact, we were all charged for half of the second night. I called to inquire, my messages to the GM were not returned and the person I spoke to was very rude. When we were there, the parents had agreed that if we could not get a refund we would have stayed the extra night and done something indoors, so this is extremely disappointing. Our team manager confirmed that all of the other teams from our club received full refunds from the hotels they were staying at for the tournament. If you are looking for a hotel in the area, I would strongly recommend staying elsewhere.
Great Staff
ByTJ00332
October 06, 2014
Ron and Pete are both great staff who gave me shuttle service during my stay. I really appreciated it and that made my stay pleasant one.
Nice room, poor service.
BygetQuirky
October 02, 2014
Arrived at 4 pm to check-in, but our room was not available despite guaranteed 3 pm check-in. In town for a wedding, so 4 of us (2 couples) had to get ready in the lobby bathrooms to avoid being late for the wedding. At 4:35 they let us put our bags into the room (that the maids were still cleaning) so we could get on the shuttle. Front desk just apologized and said there was no manager available to help. He took our information, but almost 2 weeks later and I have yet to be contacted.
Excellent overnight stay
ByJAY-55
October 01, 2014
We stayed just one night. Everything was as it should have been. Will stay there again if travelling to the area in the future.
Very nice, except for the dogs
ByZephyrous
September 24, 2014
Everything about this hotel was very nice, with one exception. The bed was comfortable, pillows excellent, room clean and adequately spacious, the kitchen more than adequate for the general traveler. My only concern: be forewarned that dogs are allowed at this hotel. That can mean being woken up in the early morning by yapping beasts if you end up on a floor with a particularly poorly trained dog or inconsiderate guest. Fortunately, I didn't have any overnight episodes, but for a late sleeper on vacation the early morning unwelcome wake up was very unpleasant.
Front end reservations
By
September 24, 2014
Again, I will say that the front end manager was very incompetent regarding our needs. He spoke to the staff, with me present like I wasn't there. Very impersonal and unprofessional. The staff at the desk were not informed properly what our needs were and what room we had requested. The operation manager was very empathetic and I am confident he is dealing with this matter.
Excellent service and staff
BySusan 218
September 21, 2014
We had to stay at the hotel because of a medical situation, and needed a place that offered handicap facilities. The Staybridge was all that and more. The staff was very helpful with all our needs as well as the room being exactly what we needed. The kitchen was well equiped and met all our needs. The bedroom was large and perfect size. Having breakfast in the morning was a nice convenience, as we could not be up early in the morning. We met some very nice people at the cocktail hour at night and enjoyed the company. One of the most convenient things was having onsite laundry facilities, which were very clean. I would recommend the Staybridge at Brandywine Valley to anyone who needed a nice retreat, or needed it as an extended stay hotel. It was great.
Good Deal
ByRob 222
September 21, 2014
Good staff, clean comfortable rooms, convenient to everything in the area. Breakfast good, evening cocktail hour good.
awesome stay
Bynj6868
September 10, 2014
great bed, great breakfast, excellent staff at check in. upgraded based on rewards
value for money; excellent staff
Bytario
September 08, 2014
value for money; excellent staff. good business friendly facilities; good location with several agreeable restaurants in proximity
Nice Place
Byroadtrips101a
September 02, 2014
Good location, nice looking place, friendly staff, good breakfast, clean eating area, clean pool and patio
Room could have been cleaner and sofa bed prepared for visitor
Overall Experience
ByBeachbums2
September 01, 2014
We have stayed at Staybridge Glen Mils before and had a wonderful experience both times. The suite was spacious, roomy and extremely comfortable. Your staff could not be more helpful, courteous and friendly. Your buffet breakfast on Saturday was a very pleasant experience. I would highly recommend the Staybridge Suites.
Pat