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Staybridge Suites Silao

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Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
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Ratings summary
Overall Experience 
4.6 / 5
4.6 / 5
Open Ratings Snapshot
Rating breakdown 450 reviews
5 Stars
326
4 Stars
84
3 Stars
25
2 Stars
8
1 Star
7
based on 450 reviews
417 out of 43696%recommend this property.
Staff and Service 
4.6 / 5
4.6 / 5
Room and Comfort 
4.7 / 5
4.7 / 5
Value 
4.5 / 5
4.5 / 5
Room Cleanliness 
4.6 / 5
4.6 / 5
Sleep Quality 
4.6 / 5
4.6 / 5
Home Like Atmosphere 
4.3 / 5
4.3 / 5
Opportunities to Socialize 
4.1 / 5
4.1 / 5
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Product ReviewsWrite a review
Silao Staybridge Suited
Overall Experience 
4.0 / 5
4.0 / 5
PostedMarch 24, 2025
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fromSan Juan, TX
Age:35-49
Traveler Type:Business
Reason for Visit:Business Travel
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
4.0 / 5
4.0 / 5
Home Like Atmosphere 
4.0 / 5
4.0 / 5
Opportunities to Socialize 
4.0 / 5
4.0 / 5
Yes, I recommend this property.
Overall, it's good value for your buck. Would like to have printed QR code at room so I don't to search for restaurant's information on TV.
Reason for Visit:Business Travel
ProsRoom Cleanliness, Location, Amenities, recognition for ihg rewards club members, breakfast
Consqr for restaurant on tv
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Posted byHotel Staff
 
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onMarch 25, 2025
Estimado Sr. Josue
Gracias por tomarse el tiempo de contarnos sobre su experiencia en Staybridge Suites SILAO.
Tenga en cuenta que sus comentarios son extremadamente valiosos para nosotros. Utilizamos los comentarios, como los suyos, para realizar cambios continuos en nuestra marca y mejorar la experiencia de los huéspedes. Esperamos que nos dé la oportunidad de volver a servirle en el futuro.
Una vez más, gracias por elegir Staybridge Suites, y si puedo ser de ayuda para usted, póngase en contacto conmigo directamente en o karla_cabrera@grupopresidente.com
Sinceramente
KARLI CABRERA
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Atencion a los detalles
Overall Experience 
3.0 / 5
3.0 / 5
PostedMarch 20, 2025
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Please wait while more information about Ing. Gustavo is loaded.
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Age:50-64
Traveler Type:Combined Business and Leisure
Check Out Date:2025-03-16
Reason for Visit:Placer
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
4.0 / 5
4.0 / 5
Sleep Quality 
3.0 / 5
3.0 / 5
Home Like Atmosphere 
5.0 / 5
5.0 / 5
Opportunities to Socialize 
4.0 / 5
4.0 / 5
Las condiciones generales de las instalaciones son buenas, sin embargo, en lo detalles encontramos fallas importantes. a) No hay tapete antiderrapante en el baño y ocasiono un accidente que ocasiono varios moretones y riesgo de fractura. b) aunque se reservo para una cantidad de personas, no se equipo en la llegada con agua y toallas, para esta cantidad. c) Se ofrece equipo de computo del centro de negocios, pero es inoperable, por su lentitud
Check Out Date:2025-03-16
Reason for Visit:Placer
ProsComodidades, desayuno, Limpieza de la habitación, Recepción social de noche
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onMarch 24, 2025
Buen día Ing. Gustavo,
Gracias por compartir estos comentarios sobre su estadía. Apreciamos que haya elegido nuestro Staybridge Suites Silao para sus necesidades de viaje y siga prefiriendo a IHG Hotels and Resorts.
Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que en esta ocasión su estancia fue distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
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Comfortable stay near industrial area and restaurants
Overall Experience 
4.0 / 5
4.0 / 5
PostedMarch 9, 2025
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fromChicago
Age:50-64
Traveler Type:Business
Reason for Visit:Business
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Home Like Atmosphere 
5.0 / 5
5.0 / 5
Opportunities to Socialize 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Quiet comfortable room with comfortable bed and pillows. Delicious buffet breakfast in the mornings but get there early! Evening meal is nice but get there early as well. Beautiful scenery outside with opportunities to relax, swim grill or play basketball.
Reason for Visit:Business
ProsRoom Cleanliness, Location, Amenities, recognition for ihg rewards club members, Social Evening Reception, breakfast
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Posted byHotel Staff
 
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onMarch 10, 2025
Estimado huésped.
Gracias por tomarse el tiempo de contarnos sobre su experiencia en Staybridge Suites SILAO.
Tenga en cuenta que sus comentarios son extremadamente valiosos para nosotros. Utilizamos los comentarios, como los suyos, para realizar cambios continuos en nuestra marca y mejorar la experiencia de los huéspedes. Esperamos que nos dé la oportunidad de volver a servirle en el futuro.
Una vez más, gracias por elegir Staybridge Suites, y si puedo ser de ayuda para usted, póngase en contacto conmigo directamente en o karla_cabrera@grupopresidente.com
Sinceramente
KARLI CABRERA
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Hotel was not able to invoice my paid receipt
Overall Experience 
1.0 / 5
1.0 / 5
PostedFebruary 8, 2025
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fromToluca, Mexico
Age:50-64
Traveler Type:Business
Check Out Date:2025-01-30
Reason for Visit:Business
Next Destination:NA
Travel Tips:NA
Staff and Service 
1.0 / 5
1.0 / 5
Room and Comfort 
1.0 / 5
1.0 / 5
Value 
3.0 / 5
3.0 / 5
Room Cleanliness 
1.0 / 5
1.0 / 5
Sleep Quality 
3.0 / 5
3.0 / 5
Home Like Atmosphere 
1.0 / 5
1.0 / 5
No, I do not recommend this property.
for unknown reason the invoice to other company they had on file and when my invoice was required their staff were not able to submit it even after talking with hotel manager on duty.
Check Out Date:2025-01-30
Reason for Visit:Business
Next Destination:NA
Travel Tips:NA
ProsRoom Cleanliness
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onFebruary 16, 2025
Hi juan_cp2003,
Thank you for staying at the Staybridge Suites Silao. We appreciate having you as one of our IHG One Rewards Diamond Elite Business Rewards members.
We love our guests to feel comfortable and at home at Staybridge Suites. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management for a proper workaround. We are committed to ensuring that your future experiences with us exceed your expectations. I also sent you a private message to extend our help.
I hope you will still include us as your travel buddy next time you come to the area.
 
Dominador R.
Case Manager
IHG Hotels & Resorts Service
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Just OK bit a bit aging
Overall Experience 
3.0 / 5
3.0 / 5
PostedFebruary 5, 2025
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fromBarrie, ON, Canada
Age:50-64
Traveler Type:Business
Check Out Date:2025-02-01
Reason for Visit:Business
Staff and Service 
2.0 / 5
2.0 / 5
Room and Comfort 
3.0 / 5
3.0 / 5
Value 
2.0 / 5
2.0 / 5
Room Cleanliness 
3.0 / 5
3.0 / 5
Sleep Quality 
3.0 / 5
3.0 / 5
Home Like Atmosphere 
3.0 / 5
3.0 / 5
Opportunities to Socialize 
3.0 / 5
3.0 / 5
No, I do not recommend this property.
Room was very hot upon arrival - AC off. Room aging and needed some upgrades. Over all OK to stay for 1-2 days for business but this Hotel needs to be refreshed. Breakfast area and food OK.
Check Out Date:2025-02-01
Reason for Visit:Business
Prosbreakfast, Location
ConsAmenities, Room Cleanliness
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onFebruary 13, 2025
Hi Arthur K,
Thank you for staying at the Staybridge Suites Silao. We appreciate having you as one of our IHG One Rewards Silver Elite members.
We provide an upscale extended stay experience that is high in quality and convenience at a reasonable price for our guests. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and we will work things out to make things right in the future.
Thank you for choosing IHG Hotels and Resorts for your travel needs.
 
Dominador R.
Case Manager
IHG Hotels & Resorts Service
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No Honran las reservas y Desayuno muy deficiente
Overall Experience 
2.0 / 5
2.0 / 5
PostedFebruary 4, 2025
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fromLeon, Mexico
Age:50-64
Traveler Type:Business
Check Out Date:2025-02-02
Reason for Visit:Negocios y Placer
Next Destination:España
Staff and Service 
2.0 / 5
2.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
2.0 / 5
2.0 / 5
Room Cleanliness 
4.0 / 5
4.0 / 5
Sleep Quality 
4.0 / 5
4.0 / 5
Home Like Atmosphere 
3.0 / 5
3.0 / 5
Opportunities to Socialize 
3.0 / 5
3.0 / 5
No, I do not recommend this property.
Estuve el fin de semana desde el 31 de Enero en un viaje combinado de placer y negocios donde lleve a mi Familia y reserve el tipo de habitacion con 2 semanas de anticipacion del tipo de "2 Habitaciones Con 1 Cama King Y 2 Camas Queen",cuando llegue al hotel pasadas las 9P me dijeron que ya no estaba disponible y me ofrecieron dos habitaciones separadas, lo cual me complico mi estancia por llevar un niño y menores. Segun lo reservado si yo no llegaba me iban a cobrar la habitacion por lo que no entendi porque no habian honrado lo reservado, Segun la recepcionista ya no la tenia disponible, es decir que le dieron prioridad a alguien mas o sobrevendieron. Donde quedo el reconocimiento de mi nivel Gold?
Tambien tienen un Desayuno deficiente, no servian las cafeteras y si se acababa cierto alimento no volvian a poner. Tienen un refrigerador de bebidas con costo en la misma aerea que no indica que hay que pagar por ellas lo cual es un engaño.
Check Out Date:2025-02-02
Reason for Visit:Negocios y Placer
Next Destination:España
ProsComodidades
ConsDesayuno, Reconocimiento de los miembros de IHG® Rewards Club
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onFebruary 6, 2025
Buen día MEGAMEX,
Es un placer para nosotros recibir a uno de nuestros valiosos miembros de IHG One Rewards nivel Gold Elite. Apreciamos que mantenga las propiedades de IHG Hotels & Resorts como su opción preferida para sus necesidades de viaje, lo que nos demuestra su confianza y lealtad hacia nuestras marcas. Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que su estancia en nuestro Staybridge Suites Silao ha sido distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
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Excelente servicio y Atmosfera Hogareña
Overall Experience 
5.0 / 5
5.0 / 5
PostedJanuary 23, 2025
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fromSan Luis Potosí
Age:25-34
Traveler Type:Business
Check Out Date:2025-01-17
Reason for Visit:Negocios
Next Destination:Guadalajara
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Home Like Atmosphere 
5.0 / 5
5.0 / 5
Opportunities to Socialize 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Me la pasé muy bien, la alberca climatizada, la personalidad de hotel como siempre, y el lugar muy lindo, me encanta como te reciben y te reconocen como socio.
Solo detalles con las tallas de alberca, necesito INE, para ellas, y cuando bajas a nadar no la traes, pero entiendo, que es para cuidar el mobiliario.
Fuera de eso, todos muy atentos y siguiendo la actitud de servicio al 💯
Check Out Date:2025-01-17
Reason for Visit:Negocios
Next Destination:Guadalajara
ProsComodidades, desayuno, Limpieza de la habitación, Ubicación, Reconocimiento de los miembros de IHG® Rewards Club, Recepción social de noche
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Excellent stay with kitchen in room and nice pool, great bed and good nights sleep, quiet location
Overall Experience 
5.0 / 5
5.0 / 5
PostedDecember 7, 2024
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fromCharlotte NC
Traveler Type:Business
Reason for Visit:Business as usual
Next Destination:Argentina
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Home Like Atmosphere 
5.0 / 5
5.0 / 5
Opportunities to Socialize 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Nice stay with kitchen in room , nice pool, great bed ,good nights sleep, quiet location, free washers and dryers that actually work
Reason for Visit:Business as usual
Next Destination:Argentina
ProsRoom Cleanliness, Location, Amenities, recognition for ihg rewards club members, Social Evening Reception, breakfast
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Posted byHotel Staff
 
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onDecember 9, 2024
Estimado David, Gracias por tomarse el tiempo de contarnos su experiencia en Staybridge Suites SILAO. Tenga en cuenta que sus comentarios son extremadamente valiosos para nosotros. Utilizamos comentarios, como el suyo, para realizar cambios continuos en nuestra marca para mejorar la experiencia de los huéspedes.
Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro. Nuevamente, gracias por elegir Staybridge Suites y si puedo ser de ayuda, contácteme directamente a irene_miranda@grupopresidente.com. Atentamente, Estefanía Miranda Vázquez irene_miranda@grupopresidente.com
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  • 2025-04-04 T02:44:40.110-05:00
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  • cp-1, bvpage1
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