As a Member of the Program, you may be entitled to special services and benefits at IHG hotels. Benefits and services may change from time to time and may vary by hotel, country, and geographical region. Most benefits, including Member-exclusive rates, are available only for Members who book their hotel reservations through IHG’s websites (including mobile sites), the IHG App, IHG Customer Care, IHG WeChat mini program, Iberostar website, Iberostar Contact Center, IberostarPro or directly with an IHG hotel.

Participating Iberostar Beachfront Resorts are part of the IHG One Rewards program, and the current list of Iberostar Beachfront Resorts can be found here. The portfolio of Iberostar Beachfront Resorts excludes any interests in Cuba.

• Earned Points: Members earn ten (10) Points per US dollar or local currency equivalent on Qualifying Stays at most IHG branded hotels and five (5) Points per US dollar or local currency equivalent at Staybridge Suites and Candlewood Suites properties. For exceptions, see here. 
• Elite Member Point Expiration: Elite Members’ points do not expire. If the account moves to Club level and there is a period of 12 months without any earn or redeem activity, then the points will expire. 
• Member Rates: An IHG One Rewards Member is eligible to book exclusive rates, provided the Member books his or her stay through one of IHG's websites, IHG App, IHG Customer Care, IHG WeChat mini program, Iberostar website, Iberostar Contact Center, IberostarPro or directly with an IHG branded hotel. Exclusive Member Rates are not available at Six Senses Hotels Resorts Spas or IHG Army Hotels.
• Reward Night Discount: IHG One Rewards Platinum Elite and Diamond Elite Members will receive exclusive access to promotional discounts on Reward Nights at participating hotels.
  
• Dedicated Diamond Support: IHG One Rewards Diamond Elite members are provided a support line with dedicated agents who will assist with bookings and hotel-related needs.
• Free Internet: Standard internet access is available to all IHG One Rewards Members at all IHG hotels. Internet availability, accessibility, speed, and connectivity in common areas and guest rooms vary by hotel. The Venetian® and The Palazzo®, an InterContinental Alliance® Resort do not offer the Free Internet Access benefit, which is instead included in the daily resort fee.
• Guaranteed Room Availability: Platinum Elite and Diamond Elite members are guaranteed one guest room when reservations are made at least 72 hours prior to the date of arrival. The guarantee only applies to the member’s room. Reservations must be made through IHG Customer Care and secured with a valid credit card. The Member will not be charged more than the Best Flexible Rate for the accommodation requested, and the Member is not entitled to a rate less than the Best Flexible Rate. The reservation is subject to the hotel’s cancellation policy. Guaranteed availability does not apply to Reward Nights and/or at Six Senses Hotels Resorts Spas properties. Exceptions may apply during special events that result in extraordinary demand, as determined by the hotel, and hotels may require a minimum length of stay. 
  
• Complimentary Upgrades: Room upgrades are subject to availability, at the hotel’s discretion, and will only apply to the Member’s personal guest room. Upgrades may include next best available room, such as suites, rooms on higher floors, corner rooms, newly renovated rooms, or rooms with preferred views. Complimentary Upgrades to Club rooms, Club REGENT or Club InterContinental rooms / floors do not include Club Level amenities or services, e.g. Club Lounge access, free pressing, airport transportation, etc.  Upgrade benefits may not be available at all brands and IHG Residences, including but not limited to InterContinental Residences, voco Residences, Crowne Plaza Residences.
  
• Welcome Amenity: The Welcome Amenity for Platinum Elite and Diamond Elite Members varies by brand and region. In Greater China, Silver Elite and Gold Elite Members are also offered a choice of Welcome Amenity.
  • The choice of amenity is only offered on Qualified Stays and is non-transferrable
  • Diamond Elite Members’ Welcome Amenity choice also includes Free Breakfast at full-service and select-service brands (REGENT, InterContinental, Vignette, Hualuxe, Hotel Indigo, voco, Crowne Plaza, Even, Holiday Inn, and Kimpton)
    • Available for Member and one guest registered to the same room for each night of stay
    • Includes one main menu item with unlimited non-alcoholic beverages or full buffet with unlimited non-alcoholic beverages per person
      • Select Breakfast menu items may be excluded (such as specialty/local-themed items)
    • Alcoholic beverages and certain specialty drinks excluded
    • Not available for In-Room dining or at specialty restaurants
  • Not offered at InterContinental Residence Suites Dubai Festival City or InterContinental Doha Residences
  • Members using Digital Check-in may only receive Points as a Welcome Amenity
• Early Check-In: Early Check-In is upon Member request and subject to hotel availability for Platinum Elite & Diamond Elite Members. Available at all IHG brands. Specific time is defined at the hotel’s discretion. 
• Late Check-Out: Late Check-Out is up to 2pm, upon Member request and subject to hotel availability for all IHG One Rewards Members. Available at all IHG brands.
• Mr & Mrs Smith: The following benefits are applicable for stays at Mr & Mrs Smith Hotels:
  • Earn Base Points and Bonus Points based on Member tier
  • Exclusive Rates (Member Rates)
  • Dedicated Customer Service Phone Assistance

Beginning January 1, 2022, Members may earn Milestone Rewards on Elite Qualifying Nights for stays completed within the calendar year. Milestone Rewards are earned every 10 nights, beginning at 20 nights through 100 nights. Additionally, when a Member has reached 40 and 70 nights, they will be able to choose two Milestone Rewards options (Note: See below for limitations on Confirmable Suite Upgrades and Annual Lounge Membership selections). Members can track their Elite Qualifying Nights activity in their Rewards Wallet within the My Account section of the IHG website or IHG App. Once a milestone is reached, Members have 90 days to select a benefit on the IHG website or IHG App, otherwise, the benefit is forfeited.  All Milestone Reward selections are final.