Having purchased in the 1788 building over the road, I need to come to Double bay for a meeting with the developers and builder. The Intercontinental was in the perfect spot.
I had confirmed my
suite booking and arrived to a cool reception from the lady in reception behind the desk. She wore a thick mask and it was difficult to hear her behind the clear screen. She was also quite brusque with me as I had the problem hearing her.
The benefits of being in a suite (in a 5 star hotel) seemed a bit lackluster, especially in the bathroom with a distinct lack of amenities and luxuries that you would normally expect.
No face pads, no ear buds and only one cake of soap.
Is this a cost saving
The (phone-inhouse) systems were not working right, I couldn't get my phone to work except on Speaker.
Also with a 5 star hotel I expected a smart TV in our room, the TV was old and we were unable to log on to our Netflix or Stan account and had to purchase, at a ridiculous cost, a movie to watch.
Our experience was middling to good, but we expected more,
We had a guest join us for cocktails and we had the grazing plate, 4 half slices of toast, we asked for a bit more toast and was charged $5 for another slice... OMG!!
There is such a thing as good old fashioned service to customers, but seems in short supply throughout the hotel....so sad as I love the Intercontinental and always have.
Will still stay there again as it it most convenient. [Less]