Very comfortable bed and excellent selection of pillows
By Tan Ch
The staff are very attentive and have have provide good service beyong the call of duty. Well done . Keep it up.[Less]
in general the hotel has appropriate ambience with friendly staff. Room size is comfortable; however during the night with the duvet on it will feel rather hot, but will feel cold if without. The[More] finishes of the room interior need polishing as scratch marks do appear on doors and furntiure. The location is a little bit out of the center making it just a little bit inconvenient.[Less]
By Paul and Joy
The Hotel was pretty much as we expected, being an upmarket Western style Hotel in China. We were disappointed in the level of English (which is why we picked an upmarket Western Hotel!), but did[More] manage to get through on everything eventually. It was particularly disappointing that the Concierge English was so poor as we need advice and assistance travelling in the area.
Also we booked a Club room but weren't advised that that the Club Floor would be unavailable during our stay due to refurbishment. We weren't offered any alternative to this, or any discount. Needless to say, because of the refurbishment, the noise levels in the hotel weren't great.
Apart from that, our stay was enjoyable and we would happily stay there again.[Less]
Best location in Kunming
Exactly what you would expect from an Intercontinental hotel; great decor, great rooms and excellent service.[Less]
I'd like to thanks all the staff for their helpful and kindness during my stay especially, staffs in Club room, Mr. Edward and Ms. Felicity[Less]
The hotel is very new in the area, only a year old. It was recommended as the number one hotel in Kunming. I do like the hotel and think it's fairly luxurious, however, there were a few hits and[More] misses. If they could keep the indoor breakfast area insect free, I would give it a two thumbs up. And hopefully, I would be able to use its outdoor pool, jacuzzi and steam room if I visit next. They were all out of order/under maintenance during my visit.[Less]