I would like to nominate Maria Xu and Kitty Zhan for their very good, warm services.
They were decent and excellent.[Less]
The very best hotel Xi'an has to offer
By Bob & Minglian
This is by far the best hotel in all of Xi'an. In a city with a population of 10 million it is the tallest building in Xi'an with 51 floors. This is by far the best hotel we've stayed in for years.[More] The staff throughout the hotel provided exceptional customer service. The bed and especially the pillows were extremely comfortable. The room was very up-to-date and clean, perfect in every way. The concierge service was also very attentive and helpful. I highly recommend the main floor restaurant, Zhuque Cafe. Both the breakfast and dinner buffets are excellent and can also order specific menu items. The main floor bar is also relaxing. What I cannot recommend, however, is B&G 51, the restaurant on the 51st floor. Yes, the view is exceptional, but we had to wait an unreasonable amount of time for our food and the service was only mediocre. And it was not busy. That being the exception, our entire stay was superior. I strongly recommend this hotel when traveling to Xi'an. While there be sure to book a tour with the hotel to see the Xi'an Terra Cotta Warriors and factory; Rosa, our tour guide was incredible. And don't forget to ride a bicycle (tandems also available) on top of the Xi'an City Wall. A great experience.[Less]
Another wonderful stay in Xi'an
Only a 2-nights stay this time but an extremely comfortable stay at this superb hotel.
From the moment the pre-arranged driver and limousine met me at the airport until I was dropped off again a[More] couple of days later everything ran like clockwork.
I was upgraded to a lovely room with an excellent view out over the city and, as I was celebrating my Birthday that day, a large Cake was delivered for me to enjoy...it was as tasty as it looked.
Every member of staff with whom I came into contact with was courteous and helpful; those in the Club Lounge deserve special mention for their efficient caring attitude, nothing is too much trouble to them.
I have stayed here before and would never ever consider staying anywhere else in this beautiful city. I look forward to my next visit.[Less]
Everything is Good
By Fritz Feng
My second time to stay in this hotel, which is located in a business area, enabling easy access to a variety of restaurants and convenient transportation. The front-desk staff is friendly and[More] efficient in check-in and check-out. Also lucky enough to get upgraded in my room to a suite. Thank you all and highly recommending this hotel. Will definitely stay here again when traveling to Xi'An again.[Less]
Nice hotel and Great service
By Happy Customer 1401
I stayed in Hualuxe Xi'an Hi-tech zone for about a week.
Because of COVID situation, the executive lounge was closed and it was moved to the first floor. I was served by a few people but I am[More] writing this review to specially thank the lady/manager Fiona Yang Jiao 杨娇 for being professional, attentive to the details, taking much care to our needs, that I must say she has done the extra mile to make the customers happy.
Thank you Fiona.[Less]