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4.7

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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.7

based on 26 reviews

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Ratings Breakdown

26reviews

5 Stars
23

4 Stars
1

3 Stars

2 Stars
2

1 Stars

Excellent service!

ByHristokostov68

04 July 2024

Clean and comfortable room! Great location! Delicious food! Excellent amenities! Prompt and efficient check-in/check-out! Value for money!

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10/10

ByKevin Kunino

19 June 2024

This is our go to hotel in Sofia excellent location lovely staff excellent food overal a excellent hotel you can tell the management know how to run a hotel

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Amazing Service

ByVladi24

16 May 2024

Amazing service, staff was incredibly kind and knowledgeable. The hotel is absolutely incredible!

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Excellent

ByItai

10 April 2024

Very good hotel with a perfect location
Breakfast is good

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Very nice experience

ByDimath

30 March 2024

Very nice hotel clean and comfortable
I recommend it and I will stay again here when I will visit again Sofia

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Weekend stay

ByBrown99

26 March 2024

Excellent stay in hotel a lovely upgrade on check in room with balcony and Mountain View
Excellent stay in lounge special thanks to tsvetomir
Very friendly and helpful member of your team working in the club lounge

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Excellent Service

ByVladi24

26 March 2024

Amazing experience! The whole team has the highest standard of service and it’s always there to help.

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5 star as usual

ByKevin Kunino

15 March 2024

Our go to hotel in Sofia nothing is never to much trouble staff are friendly food is excellent and location is excellent

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Great Hotel

ByHristokostov68

09 March 2024

One of the best IHG hotels I have ever stayed. Highly recommended!

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Lovely enjoyable stay

ByIvan26@

17 December 2023

Travelled with my wife this was our second time staying at InterContinental Sofia.
Upon arriving, we were greeted warmly by staff recognised that we are returning guests and thanked for being a loyal Diamond Ambassador. The check in process was seamless, and our luggage was transported to the room. I would like to thank and make a special mention to Kiril Radoev and Marina Borisova for their amazing professionalism and welcoming hospitality.

Treated to a wonderful room upgrade we stayed in a King Terrace Suite Cathedral View the suite was fantastic. Spacious interior, luxurious design and exceptionally comfortable. The attention to detail in the room was super beautiful decor, colours, lighting, quality furnishings, premium down duvets and pillows, everything was perfect and housekeeping did a brilliant job the room was immaculately clean. Indulgent Byredo bath products, large relaxing freestanding bath and walk-in rain shower. Experienced stunning views from the large private terrace loved the refreshing breeze that circulated our room.

The Club InterContinental Lounge is lovely, elegant and relaxing, but the service is not great. I found the Evening pre-dinner cocktail service to be lacking.
Little disappointed with the Club experience it has been so much better in other InterContinental Hotels. My impression of the evening service was very poor, not proactively asking if you wished for refills, some issues clearing and cleaning tables to my surprise our dirty glasses and bottles were still to be found on the table from 3 hours before, my wife struggled to open the red wine never came over to assist, consistently on phone and not paying attention, lack of engagement.
Service needs attention and improving to match the outstanding level of service which is associated with the luxury of a Club InterContinental Lounge.
On a better note the Bulgarian red wine served in the lounge was excellent, very high quality and well balanced.

Nice bar with very helpful and attentive bartenders they were superb, looking forward to returning in the summer and enjoying signature cocktails on the terrace.

Breakfast at ADOR restaurant was rich and tasty, the buffet selection was good. Premium brewed coffee and tea.
Enjoyed breakfast each morning but my only gripe was that the option to order from the a la carte breakfast menu was somewhat of a secret, should be displayed on each table.

The Concierge team so friendly and helpful.

Check out was handled in an extremely pleasant and professional manner by
Sevda Hadjieva, nice to meet her again.

I would definitely highly recommend the InterContinental Sofia to anyone looking for a luxury hotel located at the heart of the Bulgarian Capital.

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A great stay

ByPaulandJulie

28 November 2023

I really enjoyed my time at the hotel - the room was large, the beds were comfortable and the staff were friendly, especially Tsvetomir Torozov in the Club Lounge who really took time to make sure my mother was taken care of each day with afternoon tea and evening drinks, just make sure the lounge doesn't ever run out of gin. I'd certain recommend the property and hope to return in the near future.

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Great Service Overall!

ByHristokostov68

09 August 2023

I travel a lot and that’s one of the best hotels I ever stayed!
Special thanks to Martin. I arrived late night and he made check in process fast and pleasant!

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Company

ihg.intercontinental.components.header.hotelname

Guest Reviews

Excellent service!

10/10

Amazing Service

Excellent

Very nice experience

Weekend stay

Excellent Service

5 star as usual

Great Hotel

Lovely enjoyable stay

A great stay

Great Service Overall!

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