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InterContinental コサムイ リゾート
レビュー
お客様レビュー
IHGでは、実際にホテルにご宿泊になったお客様が投稿された情報のみを表示するために、各レビューと評価を検証しています。
評価サマリー
全体的な評価
4.7
/
5
評価の内訳 1,602件のレビュー
星5
つ
1,218
星4
つ
272
星3
つ
68
星2
つ
25
星1
つ
19
実際のお客様のレビュー1,602件
1,413 ／ 1,507（94%）レビュアーがこの商品を推薦しています。
スタッフ＆サービス
4.7
/
5
客室＆快適性
4.6
/
5
価値
4.3
/
5
客室の清潔度
4.7
/
5
寝心地
4.6
/
5
知識豊富なスタッフ
4.5
/
5
思い出に残る滞在
4.6
/
5
Quality breakfast and inviting bar
5.0
/
5
Modern and stylish design
4.5
/
5
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Solo business traveler
全体的な評価
2.0
/
5
投稿日2025年3月3日
共有：
年齢：50歳〜64歳
旅行者のタイプ：ビジネス
ご来訪の理由Business
次回の旅行先Willl be back to visit surat thani
スタッフ＆サービス
3.0
/
5
客室＆快適性
1.0
/
5
価値
1.0
/
5
客室の清潔度
4.0
/
5
寝心地
2.0
/
5
知識豊富なスタッフ
3.0
/
5
思い出に残る滞在
3.0
/
5
いいえ、私はこのホテルを推薦しません。
Avoid this place based on value of money snd hotel class. This is not a 4-5 stars hotel
ご来訪の理由Business
次回の旅行先Willl be back to visit surat thani
良い評価Room Cleanliness、 Location
悪い評価Sleep Quality
ありがとうございました！このレビューに関するコメントが投稿されました。
コメントを投稿する
コメントを読む（1件）
コメント数（1件）コメントを投稿する
対象2025年3月10日
Hi MJ2025,
Thanks for staying at the InterContinental Koh Samui Resort. We appreciate you as an IHG One Rewards member and your loyalty to our brands since 2017. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for your experience during your stay. I have shared your comments with the hotel management. They will ensure a better visit upon your return.
Again, thank you for your feedback. We hope to have another opportunity to make your stay pleasant.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
Breathtaking views and wonderful service
全体的な評価
5.0
/
5
投稿日2025年2月24日
共有：
年齢：50歳〜64歳
旅行者のタイプ：観光
チェックアウト日:2025-02-20
ご来訪の理由Vacation
次回の旅行先Maldives
スタッフ＆サービス
5.0
/
5
客室＆快適性
5.0
/
5
価値
5.0
/
5
客室の清潔度
5.0
/
5
料飲部門
5.0
/
5
滞在目的をサポート
5.0
/
5
寝心地
5.0
/
5
はい、私はこのホテルを推薦します。
The resort was our last stop after a busy 3 weeks visiting Europe.
I cannot fault the staff who were very welcoming, friendly and catered to our every request. And the hotel views are stunning/breathtaking.
Unfortunately the access to the infinity pool - which is a ‘quiet’ pool therefore no kids under 12 - was only available to us 1 day of our 5 day stay due to wedding functions. This was disappointing as this was one of the reasons we booked the resort. Also the food we ordered for lunch from the small menu at this pool was disappointing.
The access to the pool on the beach is via golf carts and this pool/beach area was beautiful and the food and drinks menu is extensive and delicious!
The resort is truly beautiful and we stayed in the resort and not in a villa. The breakfast buffet is plentiful and apart from one evening, all our meals were at the Amber Restaurant which did not disappoint.
We had the resort organise our airport pick up and drop off which was seamless - highly recommend.
I cannot fault the staff who were very welcoming, friendly and catered to our every request. And the hotel views are stunning/breathtaking.
Unfortunately the access to the infinity pool - which is a ‘quiet’ pool therefore no kids under 12 - was only available to us 1 day of our 5 day stay due to wedding functions. This was disappointing as this was one of the reasons we booked the resort. Also the food we ordered for lunch from the small menu at this pool was disappointing.
The access to the pool on the beach is via golf carts and this pool/beach area was beautiful and the food and drinks menu is extensive and delicious!
The resort is truly beautiful and we stayed in the resort and not in a villa. The breakfast buffet is plentiful and apart from one evening, all our meals were at the Amber Restaurant which did not disappoint.
We had the resort organise our airport pick up and drop off which was seamless - highly recommend.
チェックアウト日:2025-02-20
ご来訪の理由Vacation
次回の旅行先Maldives
良い評価Amenities、 Room Cleanliness、 Connect You to the Destination、 Location、 Recognition for IHG® Rewards Club Members、 Sleep Quality、 airport service
悪い評価restricted access to infinity pool
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対象2025年3月3日
Warm Greetings from InterContinental Koh Samui!
Thank you for sharing your experience with us. We're delighted to hear that you found our staff welcoming and attentive, and that you enjoyed the stunning views our resort offers. Your feedback about the access to the infinity pool is valuable to us, and we apologize for any inconvenience caused by the wedding functions limiting your access. We understand how important it is to fully enjoy all amenities during your stay.
We appreciate your kind words about the beach pool area and the extensive menu offerings there. It's wonderful to know that you found it beautiful and enjoyed the food and drinks.
Your compliments on the resort's overall beauty, the breakfast buffet, and your dining experiences at Amber Restaurant are greatly appreciated. We strive to provide memorable experiences, and we're happy to hear that our efforts resonated with you.
Thank you once again for choosing to stay with us at InterContinental Koh Samui!. We look forward to welcoming you back for another memorable stay.
Very tidy and clean room
全体的な評価
5.0
/
5
投稿日2025年2月24日
共有：
年齢：35歳〜49歳
旅行者のタイプ：観光
ご来訪の理由Holiday
次回の旅行先Cost Arica
スタッフ＆サービス
5.0
/
5
客室＆快適性
5.0
/
5
価値
5.0
/
5
客室の清潔度
5.0
/
5
寝心地
5.0
/
5
知識豊富なスタッフ
5.0
/
5
思い出に残る滞在
5.0
/
5
はい、私はこのホテルを推薦します。
Overall an outstanding location and a stunning hotel with very friendly and helpful members of staff.
ご来訪の理由Holiday
次回の旅行先Cost Arica
良い評価Sleep Quality、 Room Cleanliness、 Location、 Amenities、 Connects you to the destination、 recognition for ihg rewards club members
ありがとうございました！このレビューに関するコメントが投稿されました。
Thank you for a wonderful stay!
全体的な評価
5.0
/
5
投稿日2025年2月23日
共有：
年齢：35歳〜49歳
旅行者のタイプ：ビジネスを兼ねた観光
チェックアウト日:2025-02-12
次回の旅行先Barcelona
スタッフ＆サービス
5.0
/
5
客室＆快適性
4.0
/
5
価値
4.0
/
5
客室の清潔度
5.0
/
5
寝心地
4.0
/
5
知識豊富なスタッフ
4.0
/
5
思い出に残る滞在
5.0
/
5
Quality breakfast and inviting bar
5.0
/
5
Modern and stylish design
4.0
/
5
はい、私はこのホテルを推薦します。
The Club Lounge is fantastic, offering great selections for drinks, afternoon tea, and evening cocktails. It’s a lovely spot to relax with beautiful views.
While the resort is a bit older, it’s incredibly well-maintained. It's set in a “natural” jungle setting facing the ocean, which is such a refreshing change from the usual manicured landscapes. The jungle is kept in check, but the feel is authentic—there’s bird song all around, making it feel truly connected to nature. It’s rare to experience this in a luxury resort!
The fitness center is small but has everything you need and is never crowded. The equipment is all new and in great shape.
Our stay did have a bit of a bumpy start. Some of our bookings switched from refundable to non-refundable without explanation from IHG, which caused a bit of confusion. For example, suite upgrade vouchers cannot be applied to non-refundable rates, and the hotel couldn’t adjust back. While this wasn't an issue in the end, it’s something to keep in mind for corporate rates in the future. The check-in process was also a bit disorganized but worked out in the end.
There was a small issue with lounge access initially, but the lounge manager resolved it quickly and to our complete satisfaction.
The sun hits the lounge in the evening when cocktails are served at 5 pm, making the area warm as it is all outdoors. That said, the location is perfect with stunning sunset views.
The staff throughout our stay were all incredibly friendly and helpful. We want specially thank Jan, Ter, Marky, Mint and Lisa.
Overall, a fantastic stay, and we’re already looking forward to our next visit.
While the resort is a bit older, it’s incredibly well-maintained. It's set in a “natural” jungle setting facing the ocean, which is such a refreshing change from the usual manicured landscapes. The jungle is kept in check, but the feel is authentic—there’s bird song all around, making it feel truly connected to nature. It’s rare to experience this in a luxury resort!
The fitness center is small but has everything you need and is never crowded. The equipment is all new and in great shape.
Our stay did have a bit of a bumpy start. Some of our bookings switched from refundable to non-refundable without explanation from IHG, which caused a bit of confusion. For example, suite upgrade vouchers cannot be applied to non-refundable rates, and the hotel couldn’t adjust back. While this wasn't an issue in the end, it’s something to keep in mind for corporate rates in the future. The check-in process was also a bit disorganized but worked out in the end.
There was a small issue with lounge access initially, but the lounge manager resolved it quickly and to our complete satisfaction.
The sun hits the lounge in the evening when cocktails are served at 5 pm, making the area warm as it is all outdoors. That said, the location is perfect with stunning sunset views.
The staff throughout our stay were all incredibly friendly and helpful. We want specially thank Jan, Ter, Marky, Mint and Lisa.
Overall, a fantastic stay, and we’re already looking forward to our next visit.
チェックアウト日:2025-02-12
次回の旅行先Barcelona
良い評価Amenities、 Room Cleanliness、 Location
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対象2025年3月3日
Warm Greetings from InterContinental Koh Samui!
Thank you for your thoughtful review. We are delighted that you enjoyed the Club Lounge, the natural setting of the resort, and the warm hospitality from our team. It is wonderful to hear that you appreciated the peaceful jungle ambiance and found the fitness center well-equipped.
We apologize for any confusion with your booking and check-in process, and we appreciate your patience as our team worked to resolve these matters. Your feedback is valuable, and we will review these areas to enhance the guest experience.
A special thank you for recognizing Jan, Ter, Marky, Mint, and Lisa—we will be sure to share your kind words with them. We are thrilled that you had a fantastic stay and look forward to welcoming you back
Engineering
全体的な評価
5.0
/
5
投稿日2025年2月20日
共有：
旅行者のタイプ：観光
ご来訪の理由Vacation
次回の旅行先Back thailand
スタッフ＆サービス
5.0
/
5
客室＆快適性
5.0
/
5
価値
5.0
/
5
客室の清潔度
5.0
/
5
寝心地
5.0
/
5
知識豊富なスタッフ
5.0
/
5
思い出に残る滞在
5.0
/
5
はい、私はこのホテルを推薦します。
Staff professional and very nice. Room clean. Good is good and enjoy bar. I wish next stay hotel upgrade little
More nice room and good view
More nice room and good view
ご来訪の理由Vacation
次回の旅行先Back thailand
良い評価Sleep Quality、 Room Cleanliness、 Location、 recognition for ihg rewards club members
悪い評価Room Cleanliness、 Location、 Amenities、 recognition for ihg rewards club members
ありがとうございました！このレビューに関するコメントが投稿されました。
コメントを投稿する
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対象2025年2月21日
Warm greetings from InterContinental Koh Samui.
First and foremost, thank you once again for choosing our resort for your vacation and for taking the time to share your valuable feedback. We are pleased to hear that you had an enjoyable stay overall.
We hope to have the opportunity to welcome you back in the future. Should there be anything we can do to further enhance your next visit, please do not hesitate to contact us directly.
We look forward to welcoming you back in the future and, in the meantime, wish you all the best.
First and foremost, thank you once again for choosing our resort for your vacation and for taking the time to share your valuable feedback. We are pleased to hear that you had an enjoyable stay overall.
We hope to have the opportunity to welcome you back in the future. Should there be anything we can do to further enhance your next visit, please do not hesitate to contact us directly.
We look forward to welcoming you back in the future and, in the meantime, wish you all the best.
Solace, switch off, relax and get pampered
全体的な評価
5.0
/
5
投稿日2025年1月26日
共有：
旅行者のタイプ：ビジネスを兼ねた観光
チェックアウト日:2025-01-22
ご来訪の理由Escape
次回の旅行先Rome
スタッフ＆サービス
5.0
/
5
客室＆快適性
5.0
/
5
価値
4.0
/
5
客室の清潔度
5.0
/
5
寝心地
4.0
/
5
知識豊富なスタッフ
5.0
/
5
思い出に残る滞在
5.0
/
5
Quality breakfast and inviting bar
5.0
/
5
Modern and stylish design
4.0
/
5
はい、私はこのホテルを推薦します。
I had a wonderful stay at the Intercontinental Koh Samui resort.
My IHG status was observed and laid on some fantastic experiences as a result.
The attention was so attentive from John driving attentively to and from the airport, Nice & Ter for a highly personalised check-in, Jan caring in the lounge, Krish exceeding the food and beverage expectations, Alexis being accommodating over breakfast every day with personalised requests, Wan & Pei running the Yoga, Maui Thai, and sightseeing via bicycles.. even Pop cleaning the room about three times a day.
Nothing is too much trouble, any comments / observations are swiftly taken on board.
Miss the place so much..
チェックアウト日:2025-01-22
ご来訪の理由Escape
次回の旅行先Rome
良い評価Amenities、 Room Cleanliness、 Connect You to the Destination、 Location、 Recognition for IHG® Rewards Club Members、 Sleep Quality
ありがとうございました！このレビューに関するコメントが投稿されました。
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コメントを読む（2件）
コメント数（2件）コメントを投稿する
投稿者Hotel Staff
AMEAに関する追加情報をロードできません。
対象2025年3月8日
Thank you for sharing your wonderful experience at Intercontinental Koh Samui. We are delighted that every aspect of your stay, from the attentive service and seamless check-in to the exceptional dining and well-organized activities, exceeded your expectations. It is truly rewarding to know that our team’s dedication made your visit so memorable. We look forward to welcoming you back soon!
Thank you again for choosing InterContinental Koh Samui for your holiday!
With best wishes!
Thank you again for choosing InterContinental Koh Samui for your holiday!
With best wishes!
投稿者Hotel Staff
AMEAに関する追加情報をロードできません。
対象2025年1月30日
Warm Greetings from InterContinental Koh Samui! Thank you very much for your wonderful feedback, it is much appreciated. We hope to have the opportunity to welcome you back for another pleasant stay. Until then, we wish you all the best!
Love the food and view
全体的な評価
5.0
/
5
投稿日2024年12月19日
共有：
旅行者のタイプ：観光
チェックアウト日:2024-12-14
ご来訪の理由Holiday with family
次回の旅行先Japan
スタッフ＆サービス
5.0
/
5
客室＆快適性
4.0
/
5
価値
4.0
/
5
客室の清潔度
5.0
/
5
料飲部門
5.0
/
5
滞在目的をサポート
5.0
/
5
寝心地
5.0
/
5
はい、私はこのホテルを推薦します。
We came to intercontinental after staying at another resort. So naturally we compared between the two.
Staff at lobby and lounge are great, however the buggy drivers seemed not as professional? Once we even smelt very strong cigarettes odour from yhe driver I guess he had cigarettes through the day.
We do want to thank specially to Lisa who has been so kind and helpful to our special needs son. She is such a lovely girl.
Breakfast was very yummy!! Big variety. We enjoyed our stay overall! Thanks!
One more thing, Room was very clean but gosh the aircon, was so freezing and didn’t seemed to be able to be adjusted. So we either turned off or on some times.
Staff at lobby and lounge are great, however the buggy drivers seemed not as professional? Once we even smelt very strong cigarettes odour from yhe driver I guess he had cigarettes through the day.
We do want to thank specially to Lisa who has been so kind and helpful to our special needs son. She is such a lovely girl.
Breakfast was very yummy!! Big variety. We enjoyed our stay overall! Thanks!
One more thing, Room was very clean but gosh the aircon, was so freezing and didn’t seemed to be able to be adjusted. So we either turned off or on some times.
チェックアウト日:2024-12-14
ご来訪の理由Holiday with family
次回の旅行先Japan
良い評価Room Cleanliness、 view
ありがとうございました！このレビューに関するコメントが投稿されました。
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対象2024年12月19日
Dear valued guest,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay overall and appreciated the kindness and professionalism of our lobby and lounge staff. Your special mention of Khun Lisa means a lot, and we’re thrilled to know she made a positive impact by assisting your family and your son’s special needs.
We’re also pleased that you found breakfast to be delicious and enjoyed the variety of offerings.
However, we regret to learn about your concerns regarding the buggy service and air conditioning in your room. We sincerely apologize for any inconvenience caused and will address these matters with our team to ensure improvements are made, including reinforcing standards for our buggy drivers.
Thank you again for your feedback. We hope to welcome you back in the future and provide an even more seamless experience.
Warm regards,
Hotel Management
InterContinental Koh Samui Resort
InterContinental Koh Samui Resort
Just what we needed
全体的な評価
5.0
/
5
投稿日2024年12月18日
共有：
年齢：50歳〜64歳
旅行者のタイプ：ビジネス
チェックアウト日:2024-12-05
ご来訪の理由Holiday
次回の旅行先Back to South America in 2025
スタッフ＆サービス
5.0
/
5
客室＆快適性
5.0
/
5
価値
5.0
/
5
客室の清潔度
5.0
/
5
料飲部門
5.0
/
5
滞在目的をサポート
5.0
/
5
寝心地
5.0
/
5
はい、私はこのホテルを推薦します。
We lead busy lives in London so the chance to get away is always very special and this year our plan was to chill out by the beach and catch up on our reading.
The InterContinental Hotel in Koh Samui delivered all our expectations and I would highly recommend the hotel. It is away from the busy part side of the island and they have a small beach and various swimming pools scattered around the venue.
Our room was wonderful, for those English people there was even a kettle to make a cup of tea. We had a great view of the Gulf of Thailand from our room.
Despite the number of food outlets was limited I cannot say it was an issue. Amber or Flames for dinner but there was so much to try from local dishes to international cuisine. The highlight was breakfast and the fresh watermelon juice to wash down the Dim Sum.
We paid extra and upgraded to the lounge so every sunset we chilled overlooking the Gulf with a cocktail.
What is great about this hotel is the staff. General Manager Jane runs a good ship and my wife and I would really like to thank the following who where so kind and generous with their time during our stay. Alexis the Chef, Lisa who served me Old Fashions most nights, M, Kong, Korn, Alexis, Shelldol, Bewty, Eye, Duke, Fern, Annitz, Nice, Sea, Joy, Gloria & Katie. On top of this all the young staff in training were all polite, caring and understanding. Jane you TEAMS made us feel very welcome. (Apologies if I missed anyone) apart from the buggies to take us from reception up and down the hill to the beach and gym.
The InterContinental Hotel in Koh Samui delivered all our expectations and I would highly recommend the hotel. It is away from the busy part side of the island and they have a small beach and various swimming pools scattered around the venue.
Our room was wonderful, for those English people there was even a kettle to make a cup of tea. We had a great view of the Gulf of Thailand from our room.
Despite the number of food outlets was limited I cannot say it was an issue. Amber or Flames for dinner but there was so much to try from local dishes to international cuisine. The highlight was breakfast and the fresh watermelon juice to wash down the Dim Sum.
We paid extra and upgraded to the lounge so every sunset we chilled overlooking the Gulf with a cocktail.
What is great about this hotel is the staff. General Manager Jane runs a good ship and my wife and I would really like to thank the following who where so kind and generous with their time during our stay. Alexis the Chef, Lisa who served me Old Fashions most nights, M, Kong, Korn, Alexis, Shelldol, Bewty, Eye, Duke, Fern, Annitz, Nice, Sea, Joy, Gloria & Katie. On top of this all the young staff in training were all polite, caring and understanding. Jane you TEAMS made us feel very welcome. (Apologies if I missed anyone) apart from the buggies to take us from reception up and down the hill to the beach and gym.
チェックアウト日:2024-12-05
ご来訪の理由Holiday
次回の旅行先Back to South America in 2025
良い評価Amenities、 Room Cleanliness、 Location、 Recognition for IHG® Rewards Club Members、 Sleep Quality、 people
ありがとうございました！このレビューに関するコメントが投稿されました。
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対象2024年12月19日
Dear valued guest,
Thank you for sharing such a detailed and thoughtful review of your stay with us at InterContinental Koh Samui Resort. We are thrilled to hear that your holiday met all your expectations and provided the perfect escape from your busy lives in London.
Your kind words about the serene location, beautiful room with a view of the Gulf of Thailand, and the delightful dining options, especially breakfast with fresh watermelon juice and dim sum, mean a lot to us. It’s wonderful to know that you enjoyed the Club Lounge experience, watching sunsets with a cocktail in hand.
We are especially grateful for your recognition of our team. They work hard to ensure every guest feels welcome and cared for, and we’re delighted to know they contributed to making your stay so memorable.
Your feedback about the buggy service is also noted, and we will continue to enhance this area to ensure a seamless experience for all our guests.
Thank you once again for your glowing recommendation. We hope to welcome you back for another relaxing and enjoyable stay in the future.
Warm regards,
Hotel Management
InterContinental Koh Samui Resort
InterContinental Koh Samui Resort
