Leisure travelers enjoy being so close to FedEx Field. The hotel is located just a short distance from the NASA Goddard Space Flight Center. Being so close to the New Carrollton Metro & Amtrak Station allows guests to be in downtown Washington D.C. is just minutes.
If you’re on business in the Washington D.C. area, the hotel’s location is ideal as we offer our complimentary shuttle to the New Carrollton Metro Station making it incredibly easy to get into the city. There are numerous government offices nearby including NASA, USDA, FDA, and IRS.
All of our suites are perfectly equipped to ensure your stay is comfortable and rewarding. The complimentary high- speed, wireless Internet ensures you can stay connected during your entire stay. Make sure to stop by during our complimentary evening receptions and stay on top of your exercises in our 24-hour Fitness Center that features cardio, yoga and strength training equipment with personal TVs. Be sure to come stay with us an extended period or overnight so you can enjoy comforts of your home while you’re on the road.
Overall Experience
2
How much is parking at Staybridge Suites Washington D.C. - Greenbelt?
Complimentary parking is available at Staybridge Suites Washington D.C. - Greenbelt for hotel guests.
Can I cancel my booking at Staybridge Suites Washington D.C. - Greenbelt for a full refund?
Yes, when you book your stay at Staybridge Suites Washington D.C. - Greenbelt direct with IHG, choose one of our flexible rates which include the flexibility to change or cancel your reservation at no charge. For full details, refer to our Travel Advisory details.
Does Staybridge Suites Washington D.C. - Greenbelt have a pool?
No, Staybridge Suites Washington D.C. - Greenbelt does not have a pool.
Is there free breakfast available at Staybridge Suites Washington D.C. - Greenbelt?
Breakfast is included with your stay at the Staybridge Suites Washington D.C. - Greenbelt.
When is breakfast at Staybridge Suites Washington D.C. - Greenbelt?
Breakfast at Staybridge Suites Washington D.C. - Greenbelt is available from 6:00 am to 10:00 am.
What are the check-in and check-out times for Staybridge Suites Washington D.C. - Greenbelt?
Check-in at Staybridge Suites Washington D.C. - Greenbelt is from 3:00 pm, and check-out time is 12:00 pm. Contact the hotel directly for options available for early check-in or late check-out.
Does Staybridge Suites Washington D.C. - Greenbelt offer free Wi-Fi?
Yes, the Staybridge Suites Washington D.C. - Greenbelt offers free WiFi!
Does Staybridge Suites Washington D.C. - Greenbelt have a restaurant on site?
No, there is no on site restaurant at Staybridge Suites Washington D.C. - Greenbelt.
Is there a fitness center at Staybridge Suites Washington D.C. - Greenbelt?
Yes, there is an onsite fitness center at Staybridge Suites Washington D.C. - Greenbelt.
How much does it cost to stay at Staybridge Suites Washington D.C. - Greenbelt?
Rates for accommodations at Staybridge Suites Washington D.C. - Greenbelt vary by season. For your rate options, please input your dates.
How many rooms does the Staybridge Suites Washington D.C. - Greenbelt have?
The Staybridge Suites Washington D.C. - Greenbelt has 118 guest rooms. Enter your dates to view available rooms for your stay.
Lacking in Customer Service
ByA.B.S
04 September 2020
Have written this review previously however, for some reason it never posts online. Am trying to post it again.
I travel frequently for wk & bus. & began staying at this here as soon as it opened in '15. I loved it & frequently recommended it to colleagues. We’ve stayed at this location 4 or more times already this yr alone.
I appreciate the location, generous rm size & their comfort.
Over the past 2 yrs or so, there’s been a noticeable, consistent, clear drop in quality on several fronts.
Even something as simple as curb appeal has changed drastically since I first began staying here. All around the property, front and back, the grass and landscaping is routinely overgrown and unkempt. It quite simply, looks neglected – at times something one would see at an abandoned lot.
The staff at the hotel is not well trained in customer service. There is actually, training in hotel management. I’m not sure, but it seems certain they’ve had none to bare minimum in this field. Maintenance, front desk staff – across the board, the staff is too often surly, unhelpful and have a general attitude as if guests are bothering them.
On this visit, we ckd into the property and as we left the elevator and moved towards the room, we heard a loud beeping sound that continually rang. I assumed it would end soon but it didn’t. I phoned the front desk to inquire & was told there was a door was opened to allow for fresh air in a smoky room – I was told it would soon stop. It didn’t. It went on for over an hour.
Apparently, a guest had been smoking in a X smoking room and a fire was almost started.
At 2 hours, I phoned the front desk again – there was no change.
At 1 more hour, I called the 1-800 phone # to complain and not long after, the alarm was shut off. There are so many unfortunate aspects of this matter.
Why on earth, wld they check me in, DIRECTLY NEXT TO A ROOM W/A BLARING SMOKE ALARM? Especially when other floors & rooms were available? That makes no sense.
Why did I need to call OUTSIDE of the property for help & to complain?
Over 3 hours in a room, directly next to a blaring smoke alarm is unacceptable and no one even checked on me, apologized or thought of compensation of any sort – an apology can be one of the most satisfying forms of compensation of all.
One of the features of this model hotel is the kitchen. Yet, there were no paper towels in the kitchen; on asking for some, I was told none were to be had. “We’re out” was the reply. That’s just not acceptable but yet, it was acceptable for Staybridge.
I asked for an extra pillow shortly after checking in – it never came. I had to call again well after 10pm before I got one.
Poor customer service.
Surely, we’re all living through unprecedented times and every business is dealing with unexpected challenges. That’s no reason however, for the property to not be as clean and well maintained as it once was. The hallways, the elevators, carpeting show too many areas of wear, soiling or damage. We wont return in future.
Lacking in Customer Service
ByA.B.
18 August 2020
I travel frequently for work and personal and began staying at this property as soon as it opened in 2015.
We’ve stayed at this location 4 or more times already this year alone.
I appreciate the location, the generous room sizes, their comfort.
Over the past 2 years or so, there’s been a noticeable, consistent, steep decline in quality on several fronts.
Even something as simple as curb appeal has changed drastically since I first began staying here. All around the property, front and back, the grass and landscaping is routinely overgrown and unkempt. It quite simply looks neglected – at times something one would see at an abandoned lot.
The staff at the hotel is not well trained in customer service. There is actually, training *IN* hotel management. I’m not sure, but it seems certain they’ve had none to bare minimum in this field. Maintenance, front desk staff – across the board, the staff is too often surly, unhelpful and have a general attitude as if guests are bothering them.
On this visit, we checked into the property and went to the room. As we left the elevator and moved towards the room, I heard a loud beeping sound that continually rang. I assumed it would end soon but it didn’t. I phoned the front desk to inquire and was told there was a door was opened to allow for fresh air in a smoky room – I was told it would soon stop.
It didn’t. It went on for over an hour.
Apparently, a guest had been smoking in a NON smoking room and a fire was almost started.
At 2 hours, I phoned the front desk again – there was no change.
At 1 more hour, I called the 1-800 phone # to complain and not long after, the alarm was shut off. There are so many unfortunate aspects of this matter.
Why on earth, would they check us in, DIRECTLY NEXT TO A ROOM WITH A BLARING SMOKE ALARM? Especially when other floors and rooms were available? That makes no sense.
Why did I need to call OUTSIDE of the property for help and to complain?
Over 3 hours in a room, directly next to a blaring smoke alarm is unacceptable and no one even checked on us, apologized or thought of compensation of any sort – an apology can be one of the most satisfying forms of compensation of all.
One of the features of this model hotel is the kitchen. There were no paper towels in the kitchen, just an empty paper towel holder; on asking for some, I was told none were to be had. “We’re out” was the reply. And the tone was such that, you felt guilty or foolish for asking. That’s just not acceptable but yet, it was acceptable for Staybridge.
I asked for an extra pillow shortly after checking in – it never came. Had to call again well after 10pm before I got one.
Poor customer service.
Surely, we’re all living through unprecedented times and every business is dealing with unexpected challenges. We're not looking for perfection at all. But that’s no reason however, for the property to not be as clean and well maintained as it once was. The hallways, the elevators, carpeting show too many areas of wear, soiling or damage.
I wasn’t happy at all with our stay and strongly considering not returning in the future.