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Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
89%
Recomendar este hotel

Valoración general

4.3

en base a 52 opiniones
89%
Recomendar este hotel

Ratings Breakdown

52opiniones

  • 5 Estrellas
    33
  • 4 Estrellas
    9
  • 3 Estrellas
    5
  • 2 Estrellas
    1
  • 1 Estrellas
    4

Shady billing!

By

03 julio 2019

I am very disappointed with this hotel.
The minute I checked in, I was asked to sign and initial a receipt showing my daily rates. I noticed the rate was different (less) for second day booking than what I had received booking this room online. I proceed to ask the front clerk what my total was and what my daily rates were, since this document did not show a total, just a daily rate. She stated that since I had booked online with a "3rd party", she could NOT disclose to me my daily rate and that "they" (meaning this so-called 3rd party company I supposedly booked through) should of sent me an email with that information. I proceed to ask her if the rates I had JUST signed and initialed for were MY actual rates and she searched through the computer letting me know that they were NOT my actual rates. I asked her for a copy of the form I had JUST signed and initialed and she stated that she was not sure if she could give me a copy and that she would have to text her manager to ask. Therefore upon recieving a reply from her manager (Daniella) who said that she had spoken to the GM (Roman) who said that "No, a copy could NOT be provided to me". This is a truly SHADY incident on this hotel's part. Why am I being asked to sign and initial a form with one rate and physically being charged a completely DIFFERENT rate? Is it not logical to sign a form stating the rate I'm being charged!?! WHY would I be asked to sign for a different rate? Who is pocketing the difference from me and who knows how many others? I asked the clerk (Stephanie) who's response was "That's weird, I don't know why it's different " .... I expect an explanation as to WHY this happened WHY it was different and WHY I was asked to sign it if it was NOT my rate?
AND let it be known that I did NOT reserve through ANY THIRD PARTY COMPANY, I reserved online through the official Staybridge website!! You can obviously verify that on your end. So what is the malfunction here? Why would this clerk (Stephanie) tell me any different?
Secondly, DAY TWO, we head out to the pool at 11:30 only to find it CLOSED until 3 p.m. due to some chemicals that were put in there. How convenient is this for your guests? I book a TWO day reservation to get in an ENTIRE pool day on the second day just to be told it's closed until 3 p.m.?!?! Just as if I were having to wait for check-in AGAIN to use the hotel facilities, seriously? This is ridiculous! I called the front desk to the clerk (Stephanie) and advised her that I wanted to speak with either the GM (Roman) or the manager (Daniela) and she stated they were unreachable until Monday-Friday. I proceeded to tell her that I knew she was able to text them for issues, since she had just done so the day before when I checked in to ask about being able to issue me a copy, and if course at that point, at their convenience they replied almost immediately to deny me a copy, However, today when I'M THE ONE requesting the call, NOTHING from EITHER one of the individuals leading this hotel?
I am sitting in this hotel room at 12 noon, just waiting for 3 o'clock to come around to go out there! To top THAT off, we couldn't even BBQ while waiting for the pool to be ready because when we tried to turn it on, there was no gas tank in one of pits and the gas tank in the other pit was EMPTY! At this point we had to once again reach out to the front desk who then sent someone over to check, who then left without saying anything and showed up 45 minutes later with a workable tank. And all during this time, no call back from either the manager OR the GM. Until this day, neither one of them have reached out to me. This is a terrible way to conduct business on your part!
Extremely dissatisfied!!! It was a complete waste of MY time AND MY MONEY sitting in this hotel room watching t.v. which is something I could of just stayed home to do!

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The place to stay in Brownsville

By

30 septiembre 2014

club

Excellent location and great price. Rooms are very nice. The TV channel line up is not consistent with the TV channel guide in the room...takes a while to figure out the channel line up. Need to consider upgrading the TV cable to digital.

Publicado porHotelStaff
03 octubre 2014
Good morning Mr. Sef2020 thank you for those kind words. we are updating our cable service and going into digital channels, on your next stay with us the channel line up and channels should be consistent. thank you have a great weekend.
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Excellent

By

28 septiembre 2014

platinumelite

This is a great Business Hotel to stay at. Complimentary Evening socual, and calso breakfast. Plenty of electrical outlets in the room, and great Internet service. please of locations nearby to walk to, or complimentary shuttle

Publicado porHotelStaff
30 septiembre 2014
Dear Mr. Night Traveler We are pleased to hear those words from you. Thank you for being a loyal member. If there is anything better that we can do please let us know thank you and have a great day.
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staffing friendly

By

16 septiembre 2014

platinumelite

staffing are friendly, feels like home. also the location is easy to find everything.

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Great quiet cozy room with awesome service

By

15 septiembre 2014

Stay went very well! no issues! which was great since I was working long days across border in Mexico! very courteous staff ! Great variety on breakfast bar in mornings!!

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trip to Brownvile

By

15 septiembre 2014

Nice stay, really good staff, good location, always a good stay t thi location

Publicado porHotelStaff
30 septiembre 2014
We are pleased to hear that your stay was excellent. we also have a complementary shuttle that can transport you to and from our surrounding area.
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Improved since my last stay

By

07 septiembre 2014

Previously there were several small things that overall turned a great experience into something much less. It seems as if some of the uncaring staff have been removed/moved to a different section of the hotel. Room cleanliness has gone up and all of the proper items were in the room this time.

Publicado porHotelStaff
30 septiembre 2014
Dear Mr. Johnh2005 we are better training our staff and focusing on some of the small details to make everyone's satay a better one. Thank you for being a loyal Gold IHG member. have a great day.
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HOTEL-HOGAR

By

28 agosto 2014

club

MI experiencia fué de sentirme en confianza pues al acudir al personal del hotel siempre me comprendieron y me ayudaron. Buen personal en recepción, la hora social es buena pero la persona que atiende la hace extraordinaria pues es muy correcto y siempre siviendo lo que se necesita.
solamente recomendaría en el desayuno limpiar las mesas pues normalmente me tocaron con miel.

Publicado porHotelStaff
03 octubre 2014
Gracias Heli95 Nos da mucho gusto en saber que le ayudaron y lo comprendieron. Espero que haiga disfrutado la hora social y claro que si limpieza es calve en cualquier logar haremos lo major possible para que todo sea igual.
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Great place to stay on business trip.

By

26 agosto 2014

club

Great social hour staff, really clean rooms, very well kept property, easy check in

Publicado porHotelStaff
03 octubre 2014
Thank you Amador123 Glad to hear you had a great time in our Social Hour. once again thank you for being a loyal IHG member.
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Excellent

By

12 agosto 2014

platinumelite

Staff was very friendly, loved the gazebo and pool area. Breakfast was good and the suites were awesome, very comfortable will recommend to family and friends.

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Servicio Excelente

By

05 agosto 2014

Muy buen servicio del personal, atento a las necesidades de sus huespedes.

Excelente area social y asador al aire libre, buena alberca, muy agusto.

Definitivamente volveremos a este hotel en un futuro cercano.

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Excellent Choice

By

04 agosto 2014

Hotel has great facilities and location to access quickly and street or hwy. Staff is warm and friendly!

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