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Staybridge Suites Denver Downtown

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CÓMO LLEGAR

STAYBRIDGE SUITES DENVER DOWNTOWN
Palo Alto Airport of Santa Clara County
20 Minutes, 10 Miles
Opiniones de los huéspedes
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Valoración general

2

en base a 2 opiniones
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Ratings Breakdown

2opiniones

  • 5 Estrellas
  • 4 Estrellas
  • 3 Estrellas
  • 2 Estrellas
    2
  • 1 Estrellas

Horrible manager, spacious room

By

13 diciembre 2019

club

The manager responsible for our check-in process was less than welcoming. Megan was unwilling to resolve check-in in issues, due to their system. She literally, all but told us to go else where. She was rude and her unwillingness to listen was disheartening. By far the worst customer service I've ever received at a hotel.
The room was spacious. The beds slept well.
The water was lukewarm and that was problematic.
Breakfast & kitchen staff were stellar.

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Ok Hotel

By

04 noviembre 2019

My overall experience was Ok. I was not impressed with the staff at all. Three of the four nights I stayed, I was up between 3-5am because of all the noise people were making in the hallway. Sunday morning I received a wake-up call at 6am which I didn't ask for. I couldn't hear anything the woman was saying and then she just hung up. No apology or anything. What happened Monday morning was the most disturbing thing I've ever had to deal with. I go downstairs at 5am to check out and the girl working couldn't even do so because she was drunk. Her appearance and smell was pretty nasty. Since she couldn't help me I walked away, which she followed me. She got in my face and was asking me all these stupid questions. Once again I walked away, actually outside while it was snowing and again she followed me. This time she threatened to beat me up and steal my money. After I told her multiple times to leave me alone and go back inside she finally did. I called and spoke with the manager later that day and I hope he took this situation serious. I will NEVER stay here again nor recommend this hotel to anyone!!!

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