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STAYBRIDGE SUITES WASHINGTON D.C. - GREENBELT

Staybridge Suites Washington D.C. - Greenbelt

Offering an ideal location and ultra-comfortable accommodations, the Staybridge Suites Lanham-Greenbelt is a modern extended-stay hotel that’s perfect for all travelers visiting the Washington D.C. area. The 100% all-suite hotel offers complimentary shuttle service and is nearby the New Carrollton Metro/Amtrak Transportation Center making it the most convenient option when needing lodging.

Leisure travelers enjoy being so close to FedEx Field. The hotel is located just a short distance from the NASA Goddard Space Flight Center. Being so close to the New Carrollton Metro & Amtrak Station allows guests to be in downtown Washington D.C. is just minutes.

If you’re on business in the Washington D.C. area, the hotel’s location is ideal as we offer our complimentary shuttle to the New Carrollton Metro Station making it incredibly easy to get into the city. There are numerous government offices nearby including NASA, USDA, FDA, and IRS.

All of our suites are perfectly equipped to ensure your stay is comfortable and rewarding. The complimentary high- speed, wireless Internet ensures you can stay connected during your entire stay. Make sure to stop by during our complimentary evening receptions and stay on top of your exercises in our 24-hour Fitness Center that features cardio, yoga and strength training equipment with personal TVs. Be sure to come stay with us an extended period or overnight so you can enjoy comforts of your home while you’re on the road.

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Información rápida

  • Entrada: 3:00 p. m.
  • Salida: 12:00 p. m.
  • Edad mínima para registrarse: 21
  • Parking: Free
  • Imprimir folleto

Puntos destacados hotel

  • Instalaciones de lavandería autoservicio in situ para el cliente
  • desayuno incluido
  • Servicio gratuito de internet inalámbrico estándar todos los miembros
  • Centro de fitness en el hotel
  • Guest Rooms with Full Kitchens


CÓMO LLEGAR

STAYBRIDGE SUITES WASHINGTON D.C. - GREENBELT
Palo Alto Airport of Santa Clara County
20 Minutes, 10 Miles
Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
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Valoración general

2

en base a 2 opiniones
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Ratings Breakdown

2opiniones

  • 5 Estrellas
  • 4 Estrellas
  • 3 Estrellas
  • 2 Estrellas
    2
  • 1 Estrellas

Lacking in Customer Service

By

04 septiembre 2020

Have written this review previously however, for some reason it never posts online. Am trying to post it again.

I travel frequently for wk & bus. & began staying at this here as soon as it opened in '15. I loved it & frequently recommended it to colleagues. We’ve stayed at this location 4 or more times already this yr alone.

I appreciate the location, generous rm size & their comfort.

Over the past 2 yrs or so, there’s been a noticeable, consistent, clear drop in quality on several fronts.

Even something as simple as curb appeal has changed drastically since I first began staying here. All around the property, front and back, the grass and landscaping is routinely overgrown and unkempt. It quite simply, looks neglected – at times something one would see at an abandoned lot.

The staff at the hotel is not well trained in customer service. There is actually, training in hotel management. I’m not sure, but it seems certain they’ve had none to bare minimum in this field. Maintenance, front desk staff – across the board, the staff is too often surly, unhelpful and have a general attitude as if guests are bothering them.

On this visit, we ckd into the property and as we left the elevator and moved towards the room, we heard a loud beeping sound that continually rang. I assumed it would end soon but it didn’t. I phoned the front desk to inquire & was told there was a door was opened to allow for fresh air in a smoky room – I was told it would soon stop. It didn’t. It went on for over an hour.

Apparently, a guest had been smoking in a X smoking room and a fire was almost started.

At 2 hours, I phoned the front desk again – there was no change.

At 1 more hour, I called the 1-800 phone # to complain and not long after, the alarm was shut off. There are so many unfortunate aspects of this matter.

Why on earth, wld they check me in, DIRECTLY NEXT TO A ROOM W/A BLARING SMOKE ALARM? Especially when other floors & rooms were available? That makes no sense.

Why did I need to call OUTSIDE of the property for help & to complain?

Over 3 hours in a room, directly next to a blaring smoke alarm is unacceptable and no one even checked on me, apologized or thought of compensation of any sort – an apology can be one of the most satisfying forms of compensation of all.
One of the features of this model hotel is the kitchen. Yet, there were no paper towels in the kitchen; on asking for some, I was told none were to be had. “We’re out” was the reply. That’s just not acceptable but yet, it was acceptable for Staybridge.

I asked for an extra pillow shortly after checking in – it never came. I had to call again well after 10pm before I got one.

Poor customer service.

Surely, we’re all living through unprecedented times and every business is dealing with unexpected challenges. That’s no reason however, for the property to not be as clean and well maintained as it once was. The hallways, the elevators, carpeting show too many areas of wear, soiling or damage. We wont return in future.

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Lacking in Customer Service

By

18 agosto 2020

I travel frequently for work and personal and began staying at this property as soon as it opened in 2015.

We’ve stayed at this location 4 or more times already this year alone.

I appreciate the location, the generous room sizes, their comfort.

Over the past 2 years or so, there’s been a noticeable, consistent, steep decline in quality on several fronts.

Even something as simple as curb appeal has changed drastically since I first began staying here. All around the property, front and back, the grass and landscaping is routinely overgrown and unkempt. It quite simply looks neglected – at times something one would see at an abandoned lot.

The staff at the hotel is not well trained in customer service. There is actually, training *IN* hotel management. I’m not sure, but it seems certain they’ve had none to bare minimum in this field. Maintenance, front desk staff – across the board, the staff is too often surly, unhelpful and have a general attitude as if guests are bothering them.

On this visit, we checked into the property and went to the room. As we left the elevator and moved towards the room, I heard a loud beeping sound that continually rang. I assumed it would end soon but it didn’t. I phoned the front desk to inquire and was told there was a door was opened to allow for fresh air in a smoky room – I was told it would soon stop.

It didn’t. It went on for over an hour.
Apparently, a guest had been smoking in a NON smoking room and a fire was almost started.

At 2 hours, I phoned the front desk again – there was no change.

At 1 more hour, I called the 1-800 phone # to complain and not long after, the alarm was shut off. There are so many unfortunate aspects of this matter.

Why on earth, would they check us in, DIRECTLY NEXT TO A ROOM WITH A BLARING SMOKE ALARM? Especially when other floors and rooms were available? That makes no sense.

Why did I need to call OUTSIDE of the property for help and to complain?

Over 3 hours in a room, directly next to a blaring smoke alarm is unacceptable and no one even checked on us, apologized or thought of compensation of any sort – an apology can be one of the most satisfying forms of compensation of all.

One of the features of this model hotel is the kitchen. There were no paper towels in the kitchen, just an empty paper towel holder; on asking for some, I was told none were to be had. “We’re out” was the reply. And the tone was such that, you felt guilty or foolish for asking. That’s just not acceptable but yet, it was acceptable for Staybridge.

I asked for an extra pillow shortly after checking in – it never came. Had to call again well after 10pm before I got one.

Poor customer service.

Surely, we’re all living through unprecedented times and every business is dealing with unexpected challenges. We're not looking for perfection at all. But that’s no reason however, for the property to not be as clean and well maintained as it once was. The hallways, the elevators, carpeting show too many areas of wear, soiling or damage.

I wasn’t happy at all with our stay and strongly considering not returning in the future.

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