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Opiniones de los huéspedes

Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.

Valoración general

en base a 37 opiniones

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Desglose de las valoraciones

37opiniones

5 Estrellas
22

4 Estrellas
5

3 Estrellas
3

2 Estrellas
1

1 Estrellas
6

Mold in room .

ByZuleica

30 septiembre 2024

Unfortunately this experience was not good at all . Our room had black mold . I spoke with front desk and I was told they would clean the room. When we came late at night ( second night ) , nothing was done . Was very late . Next morning I spoke again with front desk and she changed us to a room that was available and did not have mold . The hotel was not full . Why they did not change us the first time we requested ??
My daughter is very allergic and it is coughing way more after the experience.
Not acceptable for a holiday inn . Never expected to live this experience. Hope will never happen again .

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Toilet wasn’t working properly

BySandies

10 agosto 2024

Overall my stay was ok. I was very disappointed by the fact that I brought it to the attention of the front desk on a daily basis that our toilet wasn’t working properly for three days. I was gone the majority of day because I had little ones and it was inconvenient to go to the elevator and wait to go downstairs to use the restroom. Before I checked out I was told I would be compensated but nothing happened. I also was told I would get credit for staying with IHG I received no points.This is unacceptable.

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Great breakfast

ByKay08

08 agosto 2024

The hotel cleaning was horrible. When getting off of the elevator the hallways had a horrendous odor. The sheets on the pillowcases and bed was dirty. I expect so much from a hotel when I pay over 150 for just one night. I was NOT SATISFIED AND VERY DISAPPOINTED.

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Tv broken

PorJames81

19 julio 2024

We received one channel on the tv and called the front desk who ensured they would send someone up and never did.

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Relaxing and Enjoyable

ByJerbear2021

09 junio 2024

The 2 guys and the front desk ( afternoon and evening shift) were great. Recommend a great pizza place. Thanks for the stay definitely will be back

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Always great

ByPawn trainer

19 abril 2024

Off any major roads very quiet easy to get a great nights sleep

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Excelente lugar

ByElihuSal

18 noviembre 2023

Excelente lugar muy cerca de Disney muy placentero

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Great for families!

ByDisneyFam

10 agosto 2023

Overall, 5 stars. The location was perfect, loved how close it was to the parks, Publix, outlets, dining choices etc. as a former local, I know the area well so I chose my hotels accordingly. The purpose of our trip was Disney as we are passholders. I chose this hotel based on location, reviews and price was very reasonable. The lobby was clean and welcoming, as was Nicholas at check-in who knew I was already checked in from the app and had my stuff ready to go. The room was great, I gave 4 stars due to really minor things like the bathroom having no ventilation so it became very hot, but we wedged the door open with a flip flop and it was fine. The roll up blinds were a little worn and few pulls in the carpet but nothing major. The ac did seem to leak a little water but honestly with the Florida heat it’s to be expected this time of year. It wasn’t anything that hindered the experience. The housekeepers only left 3 towels, even with 6 of us, so we made sure to ask for extra on the way in from the parks, not a huge deal but made a note of it so next time we stay we remember to ask on the way in so we don’t have to trek back down. The beds were so comfortable, the pillows and linens were great. Room was spacious and fit 6 comfortably. 3 adults, 3 kids. Breakfast was better than expected, the staff was friendly and attentive, refilling food, helping with the traffic flow and making sure everyone had what they needed. Other hotels in the area have stopped filling breakfast items in the middle of breakfast even if people were still coming, so the fact that breakfast items were being refilled and freshened up during the breakfast hours was really impressive. The breakfast was hot, the selection was great and did vary. (We stayed 3 nights) The pool area was great, make sure you grab towels from the front desk on your way out. They had bingo going at one pool near the bar and grill. We did dinner there the first night and it was good food and moderately priced- easier then going out or door dashing. The jerk chicken wrap and pizza was really good. The drinks were delicious as well. Bar staff was friendly and accommodating. We didn’t experience the zip line, trampolines or rock wall (we arrived on a Sunday and they were closed Monday & Tuesday) however they were really a nice included feature for some added fun and next time we would definitely make time for them! The day we checked out, my van was broken into (I don’t keep valuables in there, aside from change and I don’t lock the doors, replaced a window once from a break in and didn’t want to spend that $330 again). It was no fault of the hotel, it can happen anywhere. They did take all my car chargers and change jar with some bills (about $40), and ransacked the rest of the van and left the doors open. It happened between 9:15p and 9:30a. I did get up with the manager Kellie about it who handled it very well and did replace my car charger which was really sweet of her. Again, it can happen anywhere but I wanted my review to be transparent. My mom who was with me said she wouldn’t stay again because of this but it wouldn’t deter me from staying here. As a club member I really enjoyed this location. Oh! And you can see the fireworks from Epcot in the room we had on the 5th floor which was pretty cool.

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Customer service in breakfast

ByHinaxi

26 julio 2023

Nice location, nice staff as special in breakfast. Front desk staff was ok but we enjoyed our stay

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Terrific stay!

ByLouis19

12 mayo 2023

Manager Kelly Cowan, Juan, Nicholas and the staff run this Holiday Inn with such attention to detail. A fantastic location, such a clean well kept facility and a wonderful breakfast. Our go to, to Orlando and Disney!

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My favorite

ByElsabear1

02 mayo 2023

We keep coming back to this location stay after stay and it never disappoints. Wonderful staff- especially Janine! Clean, nice rooms, close to everything

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Gran hotel

ByStuart1955!

19 marzo 2023

Had a great break in this hotel. Located in pleasant area with great pools and staff who are excellent.

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