10500 Eastgate Drive
Lanham, Maryland
20706
United States
Check-in: 323h
Check-out: 11AM
Idade para o check-in: 18
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Washington D.C. - Greenbelt"/>
Comentários dos hóspedes
Todas as informações recebidas são verificadas, para garantir que apenas dados enviados por pessoas que realmente se hospedaram no hotel sejam publicados.
55%
Recomendar esta propriedade
Experiência geral 2, 8
55%
Recomendar esta propriedade
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Verbal Abuse/Assault by GM, Sherif Nayel
ByFavordbyGOD
agosto 20, 2024
After staying at the property for more than (30) days with room paid for by a Benefactor, I was verbally attacked/assaulted by Mr. Nayel accusing me of staying on the property fraudulently, went online to GOOGLE to obtain a credit card number, misuse of a credit card, called the police to have me removed from the premises etc. Upon reporting the incident to Guest Relations, they readily condoned his behavior. Intend to pursue legal action.
DisgustedDiamond
ByDisgustedDiamondAmbassado
dezembro 21, 2023
Rooms were dirty, staff was rude, and when someone tried to steal my car in broad day light PARKED RIGHT IN FRONT OF THEIR LOBBY, they lied to police and said they didn’t have cameras.
Then told me they do but don’t have access because they don’t have a GM. 6 weeks later, not so much as a check in or update on whether they have the footage. Nor was I offered so much as a partial refund. Their property being unsafe costed me THOUSANDS OF DOLLARS. I was without my car for almost a month and I am now traumatized and afraid to park my car anywhere.
Disgusted and disappointed
Exceptional Customer Experience
ByCaroline M
setembro 28, 2023
Due to an unfortunate situation at my house my family and I had to stay at the hotel for an extended period of time. The front desk was superb!! This would include Kristen, Milan and Jose. We had 2 rooms and if I ever needed anything Kristen and Milan would immediately and always accommodate my requests. They went above and beyond with any of my requests. They are so kind and helpful. Jose was always there to put a smile on my face when dealing with the issues at the house. He was always stepping in with food service and would make sure that I had a good helping of food. The housekeeping made sure bathroom supplies were there daily. They made sure to always say hi and when me or my family needed anything extra, they would always accommodate. There was great breakfast served everyday and it was so yummy and the staff kept the food coming and made sure you had plenty of what you needed. I can express how thankful and grateful I am to the wonderful people that work at the hotel. They made the experience so memorable. Can’t thank them enough. Definitely would stay there if I needed to in the future.
Restored Faith
PorMarcos0301
julho 31, 2023
I’ve been a loyal IHG customer for a while and probably have over 200 days of staying. Recently I have fallen out of love with IHG bc of room issues and value. This past stay restored my faith in the brand. The entire guest staff made this cross-country move with my family due to military relocation very comfortable. Melina specifically handled our room change over perfectly, making it very easy to upgrade to a room that fit my family without issue. She deserves commendation and is a tremendous asset to the team. Housekeeping and the guest services desk was absolutely amazing and helped retain me as a customer.
Estadia perfeita
ByAnonymous 1105
julho 08, 2023
My first visit to the property was due to us having extended family visiting. So my husband and I decided to leave our guest a home and sneak away. I wasn’t sure what to expect because I hadn’t visited a Staybride before. It was more than we expected and we had such a great stay that we decided to visit a second time. The front office team was great. I even tried the breakfast ( something I never do) it was delicious. My room was well appointed and clean. We enjoyed ourselves and will be back.
Limpo e confortável
ByCeci bj
maio 29, 2023
Room was clean, nice presentation and comfortable. Overall great experience.
Horrível
ByNicolem78
outubro 25, 2022
I was given a room with a large mirror falling off the wall. Fingerprints all over the walls. There was such an odor in the room. I went to the front desk (had to wait until someone came) i was moved to a different room (next to a room that had a barking dog). I stayed there previously and i was very happy with my room. FYI, request the 4th floor if u plan on staying.
Terrible - Just Terrible
PorEduardo9327843
agosto 02, 2021
Two night stay this past weekend (8/1). $250 deposit for everyone (of course you get it back if you don't screw up the room, party and/or smoke.). Ok not a big problem with the deposit...but it won't be returned to my account/card for 4-7 days....
Hotel "suite" is very small. there is less than a feet separating the pullout bed and the main bed. Cracks in the sink, was afraid the water would leak out.
Needed linen for the pull-out sofa/bed and it took nearly an hour. The mattress was about 6 inches thin. No pillow, "because we don't have anymore."
So in the morning, I asked for an iron, because although there is a ironing table along with an rack to store the iron, there was none. I asked several times for an iron and after waiting nearly 90mins I left.
Checkout took very long, EVERY GUEST waiting to check out had something negative to say including one guest who said she had roaches in her room. When it was finally my turn for checkout, printer malfunctioned, could not get a hard copy of my receipt. Staff not friendly, seemed over worked and under staff.
Lack of Hospitality, Unorganized, Deposit Not Returned
ByTHJ777
julho 29, 2021
I stayed at this hotel for two months. There were a lot of issues with customer service/lack of hospitality and a manager who never seemed to be around/available. There were issues with lack of towels, no toilet paper, no staff to clean your room, no staff to fix sink and toilet clogs. I understand nothing is perfect but the responses from some of the staff (their attitudes/being rude) just made it worse, seems like they didn’t care. I recently checked out and have been waiting over 10 days to receive the $250 deposit back. At the time of check out I was told my deposit was released. I called them after one week asking when my deposit would be returned and the front desk worker told me to check back in 10 days if I hadn’t received it. When I called back after the 10 days there was a different front desk worker who was very rude and just said, we released it, call your bank. They didn’t even know who I was or what room I was in or offer to look into it. I would appreciate if the manager would look into this and ensure that I receive my $250 deposit back.
Needs update
ByWes I
julho 03, 2021
I have stayed here many times over the last 18 months. Staff have always been friendly and helpful. This last time is the first under COVID conditions. Miss the breakfast and evening socials. “Grab and go” is no substitute. Room furniture and carpet was tired and couch was uncomfortable. Beds were comfortable.
Lacking in Customer Service
ByA.B.S
setembro 04, 2020
Have written this review previously however, for some reason it never posts online. Am trying to post it again.
I travel frequently for wk & bus. & began staying at this here as soon as it opened in '15. I loved it & frequently recommended it to colleagues. We’ve stayed at this location 4 or more times already this yr alone.
I appreciate the location, generous rm size & their comfort.
Over the past 2 yrs or so, there’s been a noticeable, consistent, clear drop in quality on several fronts.
Even something as simple as curb appeal has changed drastically since I first began staying here. All around the property, front and back, the grass and landscaping is routinely overgrown and unkempt. It quite simply, looks neglected – at times something one would see at an abandoned lot.
The staff at the hotel is not well trained in customer service. There is actually, training in hotel management. I’m not sure, but it seems certain they’ve had none to bare minimum in this field. Maintenance, front desk staff – across the board, the staff is too often surly, unhelpful and have a general attitude as if guests are bothering them.
On this visit, we ckd into the property and as we left the elevator and moved towards the room, we heard a loud beeping sound that continually rang. I assumed it would end soon but it didn’t. I phoned the front desk to inquire & was told there was a door was opened to allow for fresh air in a smoky room – I was told it would soon stop. It didn’t. It went on for over an hour.
Apparently, a guest had been smoking in a X smoking room and a fire was almost started.
At 2 hours, I phoned the front desk again – there was no change.
At 1 more hour, I called the 1-800 phone # to complain and not long after, the alarm was shut off. There are so many unfortunate aspects of this matter.
Why on earth, wld they check me in, DIRECTLY NEXT TO A ROOM W/A BLARING SMOKE ALARM? Especially when other floors & rooms were available? That makes no sense.
Why did I need to call OUTSIDE of the property for help & to complain?
Over 3 hours in a room, directly next to a blaring smoke alarm is unacceptable and no one even checked on me, apologized or thought of compensation of any sort – an apology can be one of the most satisfying forms of compensation of all.
One of the features of this model hotel is the kitchen. Yet, there were no paper towels in the kitchen; on asking for some, I was told none were to be had. “We’re out” was the reply. That’s just not acceptable but yet, it was acceptable for Staybridge.
I asked for an extra pillow shortly after checking in – it never came. I had to call again well after 10pm before I got one.
Poor customer service.
Surely, we’re all living through unprecedented times and every business is dealing with unexpected challenges. That’s no reason however, for the property to not be as clean and well maintained as it once was. The hallways, the elevators, carpeting show too many areas of wear, soiling or damage. We wont return in future.
Lacking in Customer Service
ByA.B.
agosto 18, 2020
I travel frequently for work and personal and began staying at this property as soon as it opened in 2015.
We’ve stayed at this location 4 or more times already this year alone.
I appreciate the location, the generous room sizes, their comfort.
Over the past 2 years or so, there’s been a noticeable, consistent, steep decline in quality on several fronts.
Even something as simple as curb appeal has changed drastically since I first began staying here. All around the property, front and back, the grass and landscaping is routinely overgrown and unkempt. It quite simply looks neglected – at times something one would see at an abandoned lot.
The staff at the hotel is not well trained in customer service. There is actually, training *IN* hotel management. I’m not sure, but it seems certain they’ve had none to bare minimum in this field. Maintenance, front desk staff – across the board, the staff is too often surly, unhelpful and have a general attitude as if guests are bothering them.
On this visit, we checked into the property and went to the room. As we left the elevator and moved towards the room, I heard a loud beeping sound that continually rang. I assumed it would end soon but it didn’t. I phoned the front desk to inquire and was told there was a door was opened to allow for fresh air in a smoky room – I was told it would soon stop.
It didn’t. It went on for over an hour.
Apparently, a guest had been smoking in a NON smoking room and a fire was almost started.
At 2 hours, I phoned the front desk again – there was no change.
At 1 more hour, I called the 1-800 phone # to complain and not long after, the alarm was shut off. There are so many unfortunate aspects of this matter.
Why on earth, would they check us in, DIRECTLY NEXT TO A ROOM WITH A BLARING SMOKE ALARM? Especially when other floors and rooms were available? That makes no sense.
Why did I need to call OUTSIDE of the property for help and to complain?
Over 3 hours in a room, directly next to a blaring smoke alarm is unacceptable and no one even checked on us, apologized or thought of compensation of any sort – an apology can be one of the most satisfying forms of compensation of all.
One of the features of this model hotel is the kitchen. There were no paper towels in the kitchen, just an empty paper towel holder; on asking for some, I was told none were to be had. “We’re out” was the reply. And the tone was such that, you felt guilty or foolish for asking. That’s just not acceptable but yet, it was acceptable for Staybridge.
I asked for an extra pillow shortly after checking in – it never came. Had to call again well after 10pm before I got one.
Poor customer service.
Surely, we’re all living through unprecedented times and every business is dealing with unexpected challenges. We're not looking for perfection at all. But that’s no reason however, for the property to not be as clean and well maintained as it once was. The hallways, the elevators, carpeting show too many areas of wear, soiling or damage.
I wasn’t happy at all with our stay and strongly considering not returning in the future.