Even Hotels Omaha Downtown - Old Market - Отзывы об отеле

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Отличный отдых

ByWildcat777

августа 01, 2024

This hotel room was so big and extremely comfortable. The beds were huge…I have never been to a hotel that the two beds were king size! There was a great amount of workout tools to help maintain my normal routine. I will definitely be back.

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Good rooms they have bunkbeds the kids loved it!!!

ByTony40402

июля 01, 2024

This place was awesome the room had a workout part and had bunkbeds it was like a mini apartment it was a beautiful view and food was great and the front desk worker Abbie was amazing great job ur hotel should be happy to have u as a employee keep up the good work LOVED THIS Hotel!!!!!!

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Разочарован

Отпутешественника по Среднему Западу

июня 11, 2024

The room had so much street noise and a constant drone of the air conditioning system that I had to sleep with noise canceling AirPods. We were not told there would be no housekeeping when we checked in so we’re surprised to come home to full trash cans and dirty towels. I was hung up on after waiting to speak to the front desk (when away from the property) after waiting 15 minutes on hold. My son ordered breakfast on the kiosk, as instructed, paid by credit card, only to be told they weee closed and he’d have to go to the front desk to have them issue him a refund back to his card. Other than one very nice woman at the front desk, the staff was largely unfriendly.

On the positive side, the workout room was nice.

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don’t reccomend

Byindigo27

июня 04, 2024

I recently stayed at the even in Omaha, I paid for a premium room which had other add ons like shuttle service etc,, Upon my arrive my room was downgraded, only 2 small towels in the room. I was still charged for the premium high room and the extras even though I was downgraded, also not to forget it came with a breakfast for two. when I called staff about it to see if it was available any longer they said “ no “ . then I proceeded to go down to the lobby to exit, and I see other customers serving themselves breakfast. So my room got downgraded and I didn’t get any of the things I paid for ! don’t reccomend, my colleagues also stayed there and they downgraded his room as well.

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No room when we had confirmation for three rooms

ByW2024

февраля 22, 2024

We had three emails for confirmation for two rooms with double beds and one room with a king. When we got there they only had one room with double bed and one room with a king. They only had one more king so we got it and they said they was a $100.00 up charge per night since it was booked in our block. We also had to go get another room at the Holiday Inn since there were not enough beds for us and not even a sofa in the king rooms. This weekend cost us $800.00 more than what we were expecting because they failed to have our room.

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Разочарован

ByErynG

декабря 28, 2023

My son & I stayed at this location a few years back to visit Creighton and enjoyed the stay. He’s now a Creighton grad, and when I needed a hotel in Omaha before an early flight, I was excited to stay again. I travel quite a bit, primarily business-related, and my expectations are reasonable. However, cleanliness is a non-negotiable. I hope management will get the hotel back in shape.

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Overcharged.Unprofessional Staff

Bystan4444

ноября 27, 2023

Hotel charged wrong credit card. I am a CLC customer and CC for incidentals was charged leading to a higher rate than what it should have been. Now I have to do all the leg work to get it corrected and updated to meet my company requirements. Front desk staff on 11/27 at 1400 hrs was unprofessional. Will not stay here again due to staff and incorrect billing.

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Nice Hotel, Terrible customer service

ByHannah 4321

ноября 27, 2023

We stayed for one night at Even hotel. It is a decent hotel for the price. Nice rooms, clean, comfortable. The wellness theme is really neat and there was a nice pool. There is a food court option where you order through a computer and pick it up at a window, it is average but spendy. Parking was convenient but $15 a night. All in all the actual hotel was great. The staff had zero customer service skills. I was told to wait when I got there and not in a friendly way. Then the entire check in and check out there was zero friendliness. Then I accidently left items behind (yes my fault) but I have been trying to get them back and no one will take my call or help one person even left me on hold for 10 minutes and then hung up on me.

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Skylar !

ByMwild

ноября 21, 2023

While booking my upcoming reservation online , I was not able to find the room I was needing . I had the phone operator call the hotel to ask for the type of room I needed. I stay at this hotel often and I was hoping the front desk attendant would remember me which he did !
Skylar updated my room and was so good to work with. He knows how to take care of a loyal customer and give that special customer service that makes you want to come back again and. again!
Thank you Skylar !

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Худший отель

ByYvonne520

августа 29, 2023

Problems from the moment we checked in. Fitness tv stations didn't work (1 of the top 3 reasons we booked this hotel). Broken fitness equipment. Room was unclean & DISGUSTING. The layer of dust hanging off the headboard looked like gum draping down. So gross. Floor & baseboards were visibly unclean. Light bulbs out. Window dirty & fingerprints everywhere. Ice & water machine broken and out of order (hydration station...what a joke. Lol). Also, the area felt extremely unsafe. Did not walk anywhere. The list goes on, but honestly I want to forget we ever stayed here.

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Rooms not very clean and ONLY dog friendly.

ByYasi

мая 30, 2023

My boyfriend and I were doing a cross count road-trip and decided to spend the night here because on their website it said that the pet fee was $25. At check-in, they asked me what type of pet I had and I said I had a cat and they charged me $75 plus tax for the pet fee. The next morning I asked the front desk why did they charge more for cats and she said “housekeeping needs to do a deep clean of the room to remove the pet hair and that cats weren’t technically even allowed in the rooms”. None of that made sense since dogs also shed and it’s not like I walk my cat outside, so she’s pretty clean. I am extremely disappointed that they lied on their website about “pet” fees. Please clarify and update next time.

The room was spacious and modern, however not very clean. The headboard had some stains and so did the carpet near the beds.

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Checked all of our boxes

ByShiloh0907

декабря 28, 2022

Every interaction we had with staff members was positive. If you are traveling and want to keep with your exercise routine. This is the place to go! They basically have a full gym set up and a small work out area in your room as well. We traveled with our 14 year old niece and this hotel could not have been better for us. The lobby had a large connect four game and ping pong. We really enjoyed being able to play ping pong, swim and use the gym facilities. They have a bar area that is open until 11 p.m. and food until 10 p.m. Our room was clean but cozy at the same time. We loved the bunk bed suite, it was perfect size for the three of us. It had additional living space (couch, small table with two lounge chairs and office area). We played board games and the space was great for it. When we went to check out ping pong equipment there was an elderly lady checking in with two large suit cases, we were very impressed with the front desk agent. The agent helped the woman find a chair to sit while she checked in and then offered to help her take her luggage to her room. Great service. We also utilized the complimentary shuttle while we were there, which was really nice on a cold night not to have to drive downtown. We would definitely recommend this to friends and family!

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Преимущества бронирования у нас

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Отличный отдых

Good rooms they have bunkbeds the kids loved it!!!

Разочарован

don’t reccomend

No room when we had confirmation for three rooms

Разочарован

Overcharged.Unprofessional Staff

Nice Hotel, Terrible customer service

Skylar !

Худший отель

Rooms not very clean and ONLY dog friendly.

Checked all of our boxes